Fulfilment Line Lead

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 🛠️ Operations Team at Bloom & Wild The Operations team at bloomon and Bloom & Wild is split into three sub-teams, although in practice there is close collaboration between all of them on a daily basis: Flower sourcing, styling and quality – This team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They manage our inbound supply chain and work closely with partners to optimise for quality and costs. Within our own and third-party warehouses, they monitor and improve styling and quality. Warehouse Operations – Across our three strong brands, we have various warehouses across the EU. The teams at these sites manage the daily production and fulfilment of all products we sell. This team is also responsible for the non-horti procurement of add-ons and packaging items. Their focus is customer satisfaction, On Time-In Full fulfilment, quality, and associated costs (COGS). Logistics & 3rd Party Fulfilment – This team manages our partially outsourced sourcing, production, and fulfilment in the UK and optimises delivery in all countries we operate in. They work closely with our carrier partners (and coordinate our own delivery network) to deliver operational excellence and customer satisfaction. ⚙️ About the role: Our fulfilment team at the Amstelveen warehouse is responsible for the daily fulfilment of thousands of orders. With an expanding product range and growing complexity, we’re constantly improving quality and efficiency through our in-house developed tools and software. As a Fulfilment Line Lead, you will be an essential part of the daily operation, overseeing the performance of a fulfilment line and guiding your team to deliver the highest quality standards. You will act as a direct support to the Fulfilment Manager and help lead the team by example.

What you'll be doing:

• Plan daily team activities and tasks in line with operational priorities and time targets
• Set clear goals for the team and support their execution
• Supervise and monitor task completion and performance across your line
• Motivate, coach, and support team members to perform at their best
• Foster a positive and inclusive team environment
• Support with onboarding and training of new employees
• Provide feedback and performance input to the Fulfilment Manager
• Ensure line productivity, quality, and safety standards are met
• Be a role model in professionalism and warehouse best practices
• Report line performance and any challenges to the manager
• Support continuous improvement initiatives

✅ You’ll love this role if you...

• Strong communication skills in English and Polish
• Experience working in fulfilment or production environments
• Pproven experience leading a team (at least 1 year in a similar role for Line Lead; Assistant Lead entry possible based on potential)
• Willingness to learn and develop within the company
• Ability to organise work and manage time effectively
• Problem-solving mindset and a proactive attitude
• Empathetic and assertive in your leadership approach
• Positive and respectful toward others
• Confident using digital tools and systems to support daily tasks
• A strong sense of responsibility and team ownership
• Ability to perform effectively under tight deadlines and able to adapt quickly to shifting priorities
Nice to have:
• Dutch language skills
• Experience with WMS or ERP systems
• Familiarity with Excel or Google Sheet
• Forklift certificate
Other Info:
• Working hours: fulltime (40 hours per week), 10.00-19.00h (alternating Saturday’s).
• Available per 01 - 07 - 2025

🧭 Our ways of working We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other 🏡 Belonging at Bloom & Wild We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. 😊 The good stuff! To care wildly for our customers, first we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 🌻 Work that works for you - 1 day per year to volunteer on a project that’s close to your heart - We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card, or expense reimbursement 🌴 Time off - 24 vacation days and an option to buy an extra 5 each year - Happiness days (1 extra day each quarter for your personal ‘me time’) - 1 celebration day per year, to celebrate a holiday that’s important to you - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar 🌱 Health and wellbeing - Mental health support through Open Up, including access to online therapy sessions - Allies and champions groups - Mental Health First Aiders and awareness training for our managers - In-person and virtual yoga every week - Our office and warehouse kitchen is stocked with healthy drinks and snacks to keep you going - Workplace pension contributions 🌳 Growth & Development - A flexible training framework for every stage of your career development through our Bloom & Learn programme - Internal & external Speaker Sessions on a variety of different inspirational topics. 💐 Moments that matter - We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, - A BBQ-worthy rooftop terrace (Amsterdam HQ) - Social & wellbeing monthly calendar - We love to celebrate birthdays, anniversaries and other important milestones! - Summer and End of Year events, team lunches and post-peak celebrations - Irresistible discounts on our products, blooms & subscriptions!