Operational Excellence Manager

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. We care wildly about people and our planet. Which is why we’re so proud to be a certified B CorpTM – committed to making long-term positive change for our community, and the world around us. 🛠️ Operations Team @ Bloom & Wild Group Our Operations team at Bloom & Wild and bloomon is at the heart of how we deliver for our customers every day, from sourcing, procurement and fulfilment to logistics and supply chain management. The team ensures we balance operational excellence, innovation, and customer satisfaction across seven markets and multiple fulfilment locations. Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products. ⚙️ What you'll be doing: As Operations Business Analyst, you’ll be part of the Central Operations Planning and Performance (CoP and Perf) team, reporting to the head of CoP and Perf, and also closely collaborating with the VP Operations and wider operations team. You’ll help drive operational excellence by leading analysis of our operational data, by owning and improving our operational data landscape as well as being an important liaison to other teams in the business (eg. the finance team, BI, commercial, central quality, customer delight etc.). You also focus on optimising the accuracy of our operational metrics, analyse data to identify cost saving or efficiency opportunities, help build business cases for operational changes or new operational requirements and ensure close monitoring of metrics to establish delivery to our budgets and targets (eg. financial, quality, CO2, etc.). Additionally, you’ll work closely with the operational leadership team to set budgets and execute strategy. In more detail, you’ll work on:

Operational Excellence

• Performance overview: Keeping the overview of our operational performance metrics, and identifying improvement opportunities and making evidence-based recommendations
• Data visibility: Partnering with eg. BI, tech, CD, quality and Finance teams to create and optimize dashboards and reports to maximise our visibility of operational performance data
• Financial Alignment: Being a driving force in the financial domain to ensure we deliver on our budget whilst retaining challenging targets.

Analytics & Strategic support

• Analytical Leadership: Independently driving data-driven decision-making by building robust business cases and providing actionable analysis and insights, in close collaboration with key stakeholders and the wider ops team
• Data Enablement: Empowering and supporting the wider ops team to effectively utilize, improve, and understand data, fostering a culture of continuous learning and data literacy
• Building strategies: With your unique view on operational excellence, help set and prepare strategy documents and roadmaps with the respective content leaders, and support progress tracking
• Impactful outputs: Preparing materials, insights, and recommendations to support key meetings and decisions.

Project Management & Delivery

• Managing or supporting (cross-functional) projects that drive operational excellence, efficiency, or customer experience improvements
• Defining project scopes, timelines, and success metrics, ensuring follow-up and accountability.

✅ You’ll love this role if you...

• Have 3+ years’ experience in operations, consulting, strategy, or a fast-paced project or business management role, with key exposure to physical operations
• Are highly organised and thrive in ambiguity — you bring calm, structure, and focus to fast-moving environments
• Have strong and proven analytical skills and are comfortable working with numbers, reports, and spreadsheets
• Are a confident communicator with excellent stakeholder management skills
• Are effective in switching between contexts and different stakeholder groups
• Can juggle multiple priorities while keeping a clear sense of what’s important
• Are curious, ambitious, proactive and entrepreneurial — you don’t wait to be told what to do; you make things happen
• Have a natural ability to build trust, influence others, and get the best out of teams.
Nice to have:
• Experience in e-commerce operations, consumer goods, or fresh products operations
• Exposure to working with senior leadership and a wide range of stakeholders
• Experience with project management tools and Google Workspace.
• Curiosity for experimenting with new tools, systems and specifically AI Experience in coaching, mentoring or leading (project) teams
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🏡 Belonging at Bloom & Wild Group We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. 🧭 Our ways of working We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances. 🌟 (Some of) The good stuff To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 🌻 Work that works for you - Flexible working (core hours from 10-4pm) - Work Abroad for up to 30 days each year - Share in our success with a choice to take equity options from day 1 - 1 day per year to volunteer on a project that’s close to your heart - We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement - Phone allowance 🌴 Time off - 24 vacation days and an option to buy an extra 5 each year - Happiness days (1 extra day each quarter for your personal ‘me time’) - 1 celebration day per year, to celebrate a holiday that’s important to you - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar 🌱 Health and wellbeing - Mental health support through Open Up, including access to online therapy sessions - Allies and champions groups - Mental Health First Aiders and awareness training for our managers - In person and virtual yoga every week - Our office kitchen is stocked with healthy drinks and snacks to keep you going - Workplace pension contributions 🌳 Growth & Development - A flexible training framework for every stage of your career development through our Bloom & Learn programme - Internal & external Speaker Sessions on a variety of different inspirational topics. 💐 Moments that matter - We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, - A BBQ-worthy rooftop terrace (Amsterdam HQ) - Social & wellbeing monthly calendar - We love to celebrate birthdays, anniversaries and other important milestones! - Summer and End of Year events, team lunches and post-peak celebrations - Irresistible discounts on our products, blooms & subscriptions! 🫱‍🫲 Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you. If your application is successful, you can expect the following process: 1) Quick 30 minute chat with Estelle (Talent Acquisition Manager) to run through your experience, motivations and the role 2) Interview with Sonja (Head of Central Operations Planning and Performance) to go into more detail 3) Show us how you work through a task and present back your ideas to Sonja and Marton (VP Operations) 4) Final interview with Devin, our COO We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.