People Operations & Analytics Manager

Hi, we’re Bloom & Wild. We don’t just send flowers! We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows. Care has been at the heart of our business right from the start. From the products we source, and the packaging we send them in, to the way we look after our colleagues, our customers, our planet, and the communities around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer business in Europe. Home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. We’re already the largest direct to consumer flower business in Europe and this is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 🛠️ People Operations Team at Bloom & Wild We’re looking for a People Operations & Analytics Manager to join the People Team. Our People Operations team supports all of our team members in the UK and the Netherlands in their day to day work life throughout the employee lifecycle. From onboarding, performance reviews, compensation to offboarding, we want to provide the right technical and operational support to ensure excellent & informed team member experiences. We care about our team and create trust and efficiency in our work through simplification and doing things consistently to an accurate standard. 💻 What you’ll be doing Our People Analytics & Operations Manager will work with the People Partner and People Experience teams to deliver a people first, integrated and thoughtful experience for all our colleagues. Responsibilities will include:

People Analytics

• Own and continuously optimise our review cycle data sheets, ensuring data accuracy, integrity, and actionable insights.
• Support the end-to-end compensation planning process with robust data validation and analysis to inform equitable and competitive pay decisions.
• Maintain, enhance, and iterate on internal Google Sheets-based tools, with a focus on scalability, automation, and data consistency.
• Provide data-driven support to the People leadership team on strategic initiatives by delivering timely people analytics, dashboards, and insights to guide business decisions.
• Ensure the accuracy and completeness of all People data within our HRIS through regular audits and data hygiene practices.
• Design and generate recurring and ad-hoc reports on key People metrics such as attrition, engagement, DE&I, and performance to monitor trends and support workforce planning.
• Collaborate with People leadership to prepare analytical reports and presentations for key programs including performance calibration, gender pay reporting, and company-wide surveys.

People Operations

• Be the first point of contact for employee’s people related queries - managing and resolving these in a timely manner.
• Manage our HRIS BambooHR creating an accurate information structure to support business decisions.
• Oversee processes and operations needed to deliver an excellent people experience and proactively looking for opportunities to enhance them.
• Drive excellence in the people experience by managing core processes and operations, and continuously identify and implement improvements.
• Create content throughout the year which allows our employees to find the information they need and self-serve using our employee portal.
• Responsible for timely and accurate payroll input and queries, collaborating with finance, for UK/France and supporting Netherlands where needed.
• Contract and letter issuance and template document creation.
• Support the administration and optimisation of usage of our Company wide benefits including our pension, healthcare and share option schemes.

✅ You’ll love this role if you...

• Experience in People Analytics or compensation-focused analytics e.g. supporting review cycles and compensation processes.
• Proven analytical, evaluative, and problem-solving abilities, including advanced Google Sheets expertise.
• Experience as a People (Operations) generalist role.
• You are known for meticulous data accuracy, you build trust by consistently delivering high-quality work. Your strong attention to detail allows you to proactively identify and correct errors.
• You have a track record of supporting a fast-paced team, and love to innovate and continually improve our processes and programs.
• You thrive in a fast paced, dynamic environment.
• Employee centric in your approach and delivery.
• Excellent organisation, problem solving, prioritisation & attention to detail.
• Utilises data in decision making and logical in your thinking.
• A great empathetic listener who can demonstrate a good balance of emotional intelligence with pragmatic judgement.
• Tech-confident - able to navigate new systems independently and looking for improvement in all areas.
• Integrity at core - treating highly confidential information with utmost trust.
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🏡 Belonging @ Bloom & Wild We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working. 🧭 Our ways of working We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other 🌟 Work that works for you To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Our perks and benefits include: ⏰ Flexible working & work from abroad 🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year 💛 1 Volunteering day each year 🐣 Enhanced family leave and a workplace nursery scheme 🌱 A flexible training framework for every stage of your career 💐 Irresistible discounts on our products, blooms & subscriptions! For more information on our perks & bens, please see www.bloomandwild.com/careers 🫱‍🫲 Getting hired Please take time to upload your CV and answer the 3 application questions - we do read them all and our intention is to respond to everyone. - Apply below (it takes 2 minutes!). - Chat with our Talent Team to take us through your experience and learn more about the role. - Meet with Caitlin, our Head of People Operations, to go into more detail. - Show us how you work through a take home task and present back your ideas to Jane, our VP of People & Talent and Caitlin. - Final interview with Fiona, our Chief People Officer. We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience. #Bloom&Wild