Senior Last Mile Logistics Coordinator

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. We care wildly about people and our planet. Which is why we’re so proud to be a certified B CorpTM – committed to making long-term positive change for our community, and the world around us. 🛠️ The Logistics Team @ Bloom & Wild Group The Operations team at Bloom & Wild and bloomon is split into three sub-teams, although in practice there is close collaboration between all of them on a daily basis: - Logistics & 3rd Party Fulfilment – This team manages our partially outsourced sourcing, production, and fulfilment in the UK and optimises delivery in all countries we operate in. They work closely with our carrier partners (and coordinate our own delivery network) to deliver operational excellence and customer satisfaction. - Flower sourcing, styling and quality – This team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They manage our inbound supply chain and work closely with partners to optimise for quality and costs. Within our own and third-party warehouses, they monitor and improve styling and quality. - Warehouse Operations – Across our three strong brands, we have various warehouses across the EU. The teams at these sites manage the daily production and fulfilment of all products we sell. This team is also responsible for the non-horti procurement of add-ons and packaging items. Their focus is customer satisfaction, On Time-In Full fulfilment, quality, and associated costs (COGS). Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products. ⚙️ What you'll be doing: As a logistics team we are responsible for last mile delivery, getting parcels from the warehouse to customers’ front doors. We are operating in 7 markets across Europe, managing more than 10 carriers, like DPD, PostNL or DHL and ensuring that thousands of deliveries are completed on time every day. In Netherlands, Belgium and Denmark, one of our key differentiators is our ‘dedicated’ delivery service; a network of external partners, including regional van and bike couriers, who employ Bloomon-trained drivers to deliver bouquets to customers. We’re looking for a Senior Last Mile Logistics Coordinator to join our Logistics team, with a primary focus on the daily operations and performance of our ‘dedicated’ delivery fleet in the Netherlands, Belgium, and Denmark. The role will also manage transport between our warehouses and provide support delivery operations in Germany. Next to our logistics team and external partners, in this role you will work closely with our Warehouse and Customer Delight teams, helping us drive operational excellence and improve the customer experience.

⚙️ What you’ll do:

• Act as a point of contact for our logistics partners in the Netherlands, Belgium, and Denmark
• Take ownership of partner forecasting and route planning, ensuring all deliveries are completed on time and without any issues
• Support continuous improvements in routing to reduce delivery costs
• Collaborate with our Customer Delight Team to continuously improve processes and customer experience
• Managing shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks
• Support on trials of new activities, including running experiments and measuring impact, in collaboration with our BI and Commercial teams
• Support delivery operations in Germany, acting as the primary contact on Thursday and Friday, when our Germany Logistics Manager is out of office
• Manage transports between our warehouses in the Netherlands, France, and UKOrganise special deliveries for events and campaigns.

✅ You’ll love this role if you...

• Ideally have at least 2+ years of experience in a similar Operations or Customer Service role, preferably at another high-growth start-up
• Strong communicator, confident working with external partners and internal teams
• You’re comfortable using Google Sheets, with an understanding of basic formulas, and have an interest in developing this skill further
• Adaptable and comfortable shifting focus quickly, you stay effective even if priorities change in a fast-paced environment
• You have a sharp eye for detail and take pride in doing things right
• Must have: Fluent Dutch and English language skills
• Please note that the role requires at least 3 days onsite (1 day at the Amstelveen warehouse: Meerlandenweg 40)
Nice to have:
• Experience building more advanced Google Sheets and working confidently with data
• Curiosity for experimenting with new tools, systems or AI
• Experience in running or contributing to improvement projects
• German language skills

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you. 🏡 Belonging at Bloom & Wild Group We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. 🧭 Our ways of working We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances. 🌟 (Some of) The good stuff To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 🌻 Work that works for you - Flexible working (core hours from 10-4pm) - Work Abroad for up to 30 days each year - Share in our success with a choice to take equity options from day 1 - 1 day per year to volunteer on a project that’s close to your heart - We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement - Phone allowance 🌴 Time off - 24 vacation days and an option to buy an extra 5 each year - Happiness days (1 extra day each quarter for your personal ‘me time’) - 1 celebration day per year, to celebrate a holiday that’s important to you - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar 🌱 Health and wellbeing - Mental health support through Open Up, including access to online therapy sessions - Allies and champions groups - Mental Health First Aiders and awareness training for our managers - In person and virtual yoga every week - Our office kitchen is stocked with healthy drinks and snacks to keep you going - Workplace pension contributions 🌳 Growth & Development - A flexible training framework for every stage of your career development through our Bloom & Learn programme - Internal & external Speaker Sessions on a variety of different inspirational topics. 💐 Moments that matter - We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, - A BBQ-worthy rooftop terrace (Amsterdam HQ) - Social & wellbeing monthly calendar - We love to celebrate birthdays, anniversaries and other important milestones! - Summer and End of Year events, team lunches and post-peak celebrations - Irresistible discounts on our products, blooms & subscriptions! 🫱‍🫲 Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you. If your application is successful, you can expect to have a quick intro 30 minute chat with our Estelle, our Talent Acquisition Manager, to run through your experience, motivations and the role in a bit more detail. A call with Kerstin (Logistics Lead) will follow as a first interview and if successful, you’ll also be asked to complete a short task in preparation for a task-based interview. Final stage will be with Devin, our COO. We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.