• Location
    • Hong Kong
  • Date Posted
  • Sep. 20, 2021
  • Function
  • Operations
  • Sector
  • Retail

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

About the team

The Operations function is at the heart of the business – we ensure a flawless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. The team aims to build a seamless and efficient process to bring Deliveroo riders onboard, engaging and supporting over 9,000 riders in Hong Kong, building and fostering a close-knit community amongst riders.

  • You will...
  • Manage applicant and new rider inquiries inbox - respond to and support rider inquiries
  • Master rider onboarding - successfully convert applicants into delivery experts through effective onboarding communications
  • Advocate for riders - engage with riders to better understand how to improve their experience
  • Translate English communications to better serve our Chinese-speaking riders
  • Design and/or edit graphics to improve rider learning experiences
  • Be a team player - assist wider Ops team on a wide array of initiatives to achieve overall team objectives
  • Skills you’ll need & Eligibility …
  • Photoshop & basic design skills a huge plus
  • Energetic and positive team player
  • Strong communication skills - face to face, via phone or email
  • Strong command in English & Chinese preferred
  • Fresh graduate with 0-1 years of experience

Benefits:

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Monthly Monday breakfast & Friday lunches – Deliveroo’d to the office of course!
  • Work with people who LOVE what they do
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Monthly gym allowance
  • Additional leave days for years of service
  • Meal allowance if you are required to work late

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.