• Location
    • San Francisco
  • Date Posted
  • Dec. 7, 2021
  • Function
  • Product Management
  • Sector
  • Business Applications

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What’s the opportunity?

Intercom is seeking an experienced and motivated director to develop and lead our global corporate events team. The Director of Corporate Events will be responsible for building our global event strategy and designing world-class events for both large and intimate audiences, across both in person and virtual formats. This individual will also be responsible for our participation in third-party events and internal events.

What will I be doing?

An ideal candidate has a proven track record of leading global corporate and strategic events that help drive awareness and convert demand.  This leader must have experience managing multiple high-stakes projects at once, a passion for engaging customer experiences and a keen eye for detail. This leader will collaborate with senior internal stakeholders including Executives, Product Marketing, Comms, Brand Studios and Demand Generation to run event programs.

This role reports to VP of Corporate Marketing, and is a rare opportunity to build an events function from the ground up. We’re looking for a strong leader who can strike the right balance between strategy, creativity, and impactful execution. This leader will have the opportunity to hire, mentor and lead a team of dedicated event professionals.

  • Own the strategy and annual planning calendar of Intercom-hosted events, including product launches, annual user conference, regional road shows, executive programs and beyond
  • Design engaging event experiences that maximize reach and impact for both virtual and in-person attendees
  • Oversee production of executive keynotes, from set design to show flow to speaker management to demos and beyond
  • Develop compelling partnership opportunities to drive sponsorships within our ecosystem
  • Lead pre-event promotions to drive target registrations and attendance, and post-event communications to maximize the impact of the event
  • Oversee Intercom’s participation in third-party events, including booths, experiences, sessions and branding
  • Partner with internal teams for major internal events including company kickoff, sales kickoff, regional team meetings
  • Hire, lead and develop high-performing team of event marketers to ensure goals and audience expectations are always exceeded, and the Intercom brand is well represented
  • Maintain a network of partners to assist with various aspects of event management, including venue sourcing, production, branding, and onsite logistics.
  • Track ROI, engagement, and audience feedback to measure results, assess opportunities for improvement, and optimize future events

What skills do I need?

The ideal candidate has:

  • 8-12 years of relevant B2B event management experience
  • Direct experience in enterprise software industry and SaaS required, with international and high-growth startup experience preferred.
  • Experience navigating both in-person and virtual events, with a creative eye for hybrid experiences.
  • Experience working directly with CEOs and C-level executives. Ability to engage with and influence senior executives with gravitas.
  • Ability to build relationships with internal partners to understand and communicate business strategy.
  • Proven ability to effectively lead and mentor multiple team members.
  • A growth mindset and passion for building high-functioning teams.
  • Ability to strike the right balance can strike between strategy and execution
  • A detail-oriented, analytical approach, with the ability to manage multiple, high-profile projects and deliverables.

Benefits

  • We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
  • Competitive salary and meaningful equity
  • Fully funded comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.