• Location
    • San Francisco
  • Date Posted
  • Dec. 25, 2021
  • Function
  • Sales
  • Sector
  • Business Applications

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What’s the opportunity?

As the Director of Intercom’s global Enablement team, you will build and scale a best-in-class global Sales Enablement organization. You will set the vision and strategy, manage and build a team that will develop, deliver and own programs and tools that result in a more successful and productive Sales organization. This team will own the development, launch and ongoing management of methodologies, playbooks, on-boarding, management training, documentation and communications to drive results and productivity as we scale. This critical role requires strategic acumen, analytical thinking, creativity and passion to develop best in class enablement programs.

What will I be doing?

  • Develop and drive the vision and strategy of Intercom’s global Sales Enablement programs to support our growing teams
  • Build and manage the global Sales Enablement team of 5+ team members
  • Design and implement our value based sales methodology and document best practices, working with leadership across Sales, Support, Marketing and Product
  • Partner with Sales leaders to build and execute an innovative global enablement strategy and programs (including on-boarding, ongoing skill training and role specific training)
  • Build strong cross-functional partnerships and collaboration between Sales, Customer Support, Marketing, Product and Business Operations
  • Evaluate, implement, own and drive adoption of tools and aids that drive efficiency and enablement
  • Baseline and assess AE skills, knowledge, process and tools required to increase sales productivity at each stage of the buying process. Align development areas to role-specific learning paths.
  • Help develop and deliver AE frontline manager enablement programs to ensure they have the skills, knowledge, processes and tools required to lead their sales teams effectively.
  • Ensure amazing collaboration and best practice sharing between Intercom teams occurs in both scheduled as well as informal settings
  • Establish measurement and KPIs for the Enablement function to track progress over time

What skills do I need?

  • 10+ years of experience in Sales/Sales Operations/Sales Enablement/Marketing that includes B2B enterprise selling
  • 5+ years of experience in a SaaS environment
  • 5+ years directly managing sales enablement professionals
  • Previous experience as a direct enterprise seller or sales manager
  • Demonstrated experience establishing and leading a sales enablement team in a global, fast-paced environment
  • Successful track record of maximizing data and analytics to understand performance and improve results
  • Experience building, managing & measuring sales enablement projects or programs
  • Capability of balancing focus on tactical items with longer term strategic goals
  • Natural sense of curiosity, self driven, active learner who is out there spending time in our products and competitors products.
  • Strong stakeholder management, communication, and cross functional collaboration experience
  • Exceptional facilitation skills across various selling approaches
  • Inspiring leader for the team that can coach, mentor and develop talented individuals
  • Enjoys leading trainings, best practices, and methodologies


  • We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.