Account Manager, Demand Platforms

Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising. The OpenX Demand Platform Operations team manages all DSP relationships across the OpenX Ad Exchange. As a DSP Account Manager, you will be responsible for owning and growing a portfolio of DSP relationships, ensuring their operational success, technical integration health, and revenue performance across OpenX's supply and product offerings. This role is ideal for a programmatic account management professional with a strong foundation in RTB, technical troubleshooting, and business growth strategies, ready to take full ownership of demand partner engagements. This role will interface cross-functionally across our supply, product, support, finance, and buyer teams and act as a key voice for our demand partners in internal prioritization and external planning.

Key Responsibilities

• Strategic Account Ownership & Relationship Management
• Independently manage a portfolio of mid-sized DSP partners, maintaining strong relationships and serving as the day-to-day point of contact.
• Act as a trusted advisor by understanding each DSP’s business model, integration architecture, and monetization goals.
• Lead regular client calls, business reviews, and ad-hoc working sessions to align on priorities, challenges, and growth opportunities.
• Revenue Growth & Optimization
• Monitor and grow DSP revenue through deep performance analysis, opportunity identification, and upselling OpenX products or integrations.
• Proactively track and report on key revenue trends and business drivers within your portfolio, escalating risks and opportunities to leadership as appropriate.
• Partner with the Platform Partnerships (BD) team to support joint account plans and strategic initiatives.
• Technical & Operational Support
• Troubleshoot and resolve integration issues, campaign discrepancies, or marketplace quality concerns with support from internal teams.
• Drive optimization initiatives by identifying areas for improved efficiency, bidstream health, and marketplace performance.
• Support onboarding and go-to-market planning for new DSP integrations or product features.
• Data Analysis & Reporting
• Use tools such as Excel, Looker, and internal dashboards to assess account performance and deliver insights.
• Create, maintain, and present regular business reviews and ad-hoc performance analyses tailored to each DSP’s unique objectives.
• Cross-Functional Collaboration
• Liaise with Product, Engineering, Support, and Marketplace Quality to represent DSP needs and surface opportunities for platform enhancements.
• Ensure accurate documentation, process adherence, and knowledge sharing with internal stakeholders and junior teammates.

Qualifications

• 3–5 years of experience in programmatic advertising, ideally in a DSP, SSP, or exchange-facing account management role.
• Deep understanding of real-time bidding (RTB), programmatic deal types (PMP, Open Exchange, RTG), and ad tech integrations.
• Experience with DSP-specific technologies or bidstream troubleshooting.
• Proven track record of managing client relationships and identifying revenue or performance improvement opportunities.
• Skilled in managing and prioritizing multiple accounts and projects simultaneously with strong attention to detail.
• Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable plans.
• Proficient in Excel, PowerPoint, and Google Workspace; experience with Looker or similar BI tools a plus.
• Exceptional communication and presentation skills; able to simplify technical concepts for varied audiences.
• Self-starter with a customer-first mindset and a collaborative approach to problem-solving.
• BA/BS degree or equivalent experience in business, marketing, analytics, or related field.

Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. OpenX VALUES Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do. WE ARE ONE We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture WE ARE CUSTOMER CENTRIC We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care. OPENX IS OURS We are all owners of OpenX We all have a voice to improve OpenX We stake our personal and professional reputations on the excellence of our work We are not interested in just "doing our jobs"; we take ownership to drive results WE ARE AN OPEN BOOK We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. WE EVOLVE FAST We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious. OpenX TRAITS Our three traits capture what makes a great team member at OpenX. HUMBLE Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning. DRIVEN Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement. SMART Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment. OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law. OpenX Applicant Privacy Policy Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/. Effective Date: November 21, 2024