Experienced Product Manager - Developer Experience

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Developer Experience (DevX) team at Plaid empowers developers to build the next generation of financial services. We own all of the surfaces that developers touch first. Our mission is to make it fast, easy, and delightful for developers to integrate with Plaid. As the Product Manager for Developer Experience, you will be the strategic leader responsible for how developers first encounter, understand and integrate with Plaid. You will be the voice of developers building on our platform, driving the roadmap across APIs and docs, SDKs and sandbox to integration tooling. You will lead the charge in making Plaid the best API platform for developers, whether they're solo builders or building at scale in enterprises. This is a highly cross-functional role where you collaborate with engineers, designers, developer relations, Go-to-Market, and support to create magical, frictionless developer journeys.

Responsibilities

• Define and lead the vision, strategy, and roadmap for developer experience across API onboarding, documentation, SDKs, error handling, developer tooling, sandbox, and support flows
• Deeply understand the needs of Plaid developers through direct engagement, research, data, and collaboration with our Developer Relations team to turn developer feedback into product improvements
• Collaborate with Engineering and Design to ship intuitive, high-quality experiences that reduce time-to-first-call and increase successful integrations.
• Champion a high-quality, consistent and delightful developer experience
• Balance qualitative feedback & intuition with quantitative success metrics to drive high-quality decisions. Own and report on success metrics like activation rate, dev NPS, time to integration, and SDK adoption.

Qualifications

• 8+ years of product management experience, with a strong track record in developer platforms, API products or technical infrastructure.
• Deep technical fluency. You are extremely comfortable working with APIs, SDKs, and technical documentation.
• Passion for the developer experience. You care deeply about great tooling, intuitive docs, and reducing friction.
• Exceptional written and verbal communication skills. You can clearly articulate product ideas to both engineers and executives.
• Hands-on experience as a developer. You know what it's like to be the dev reading your docs and have strong opinions about what makes a great development experience.
• [Nice to have] Experience at a fintech, infrastructure, or API-first company.
• [Nice to have] Familiarity with OpenAPI/Swagger, Postman, GitHub, or API client tooling.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here.