• Locations
    • Remote
    • Vancouver, CA
  • Date Posted
  • Sep. 17, 2021
  • Function
  • Business Intelligence
  • Sector
  • Business Applications

Join our growing Analytics team in Productboard and help us create and drive a data-first culture across the whole company. We strive to understand what drives our customers and what makes the most impact on our product. We still need to learn a lot about their engagement within the app, about their interactions with various features, and about the impact our initiatives have on their behavior.

On a typical day, you will …

  • In Productboard, we have a lot of data for you to sift through, search for hidden insights and their business implications. We want you to deeply understand what’s going on in our product and propose solutions to any inefficiencies you find
  • Your daily bread will be 1. Analyze, 2. Tell us the Story (what happened, why it happened, what caused the numbers) and 3. Recommend (what should we do to improve)

Responsibilities

  • Oversee analytics projects to extract, manage, and analyze customer data from multiple applications, ensuring that deadlines are met.
  • Develop and maintain SaaS metrics and dashboards in Looker for Productboard’s Product teams, in addition to ad hoc analysis to help drive strategic business decisions.
  • Develop a deep understanding of customer journey phases and key business metrics
  • Perform analytical deep-dives to analyze problems and opportunities, identify the hypothesis and design & execute experiments
  • Inform future experimentation design and roadmaps by performing exploratory analysis to understand user engagement behavior and derive insights
  • Identify key trends and build executive-facing dashboards to track the progress of acquisition, monetization, and engagement trends.
  • Extract meaningful insights through analyzing large, complex, multi-dimensional customer behavior data sets
  • Translate complex concepts into implications for the business via excellent communication skills, both verbal and written
  • Recruit, train, develop and supervise analyst-level employees.

Requirements

  • Bachelors’ or above in quantitative field: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or related field
  • 5-7 years experience using analytics to drive key business decisions; examples include business/product/marketing analytics, business intelligence, strategy consulting
  • At least 1 year of experience leading a team
  • Strong ability to plan and manage numerous processes, people and projects simultaneously.
  • Excellent communication, collaboration and delegation skills.
  • Experience with SQL
  • Experience with front end web analytical tool like Mixpanel or Amplitude (Google Analytics, Coremetrics, etc.)
  • Experience with data visualization tools (extra points for hands-on experience with Looker)
  • Proficiency in programming/scripting like R or Python is a plus

You can look forward to the following benefits:

Stock options

MacBook Pro + 34″ monitor

  • Budget for online courses, books, and conferences
  • 5 weeks of vacation and sick days
  • 1 Volunteer Day per year for you to help causes close to your heart
  • Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)
  • Shared Headspace account for mindfulness & mental health
  • MultiSport card to access sports facilities in Prague
  • Team events, such as happy hours, off-sites, and retreats
  • Flexible working hours and home office

Parental benefits

Language lessons

  • Opportunity to travel to San Francisco
  • Relocation Package for foreign (non-Czech/Slovak) candidates relocating to Prague

About Productboard

  • Productboard is the customer-centric product management platform that helps teams get the right products to market faster. Over 4,000 companies, including Microsoft, 1-800-Contacts, and UiPath, use Productboard
  • To understand what users need, prioritize what to build next, and rally everyone around their roadmap.
  • In April 2021, we closed our $72M Series-C round, backed by VC giants like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver and Prague.
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
  • You’ll enjoy an exciting team atmosphere building a new and complex product
  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
  • With modern offices in San Francisco, Vancouver, and Prague, you can expect occasional travel across the Atlantic!

About our culture

At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.