• Location
    • Gdańsk, PL
  • Date Posted
  • Aug. 11, 2021
  • Function
  • Business Intelligence
  • Sector
  • Fintech

We’re looking for a Chargeback Analyst to sit within our support team. This position is fully remote - you can work from our office in Krakow or from any location in Poland!

What you will be doing:

  • Undertaking the investigation and analysis of cardholder disputed transactions as per MasterCard/Visa regulations;
  • Identifying possible chargeback or compliance failures and respond to dispute cases as appropriate in a timely manner to meet prescribed timeframes;
  • Monitoring and acting on agreed chargeback processes through to completion;
  • Analyzing and responding to incoming chargebacks both on the issuing and acquiring side as per MasterCard/Visa regulations;
  • Maintaining appropriate system notes for audit and quality control;
  • Liaising with merchants & other business functions to effectively investigate disputes;
  • Regular and accurate update of management information;
  • Ad-hoc investigations and project work as required;
  • Providing input into ongoing process improvements.;

What you’ll need

  • Experience and knowledge with acquiring and issuing scheme rules – both operating regulations and dispute resolution rules as per MasterCard and Visa regulations
  • Participation in succession plan will be a benefit
  • Good understanding of a payment transaction lifecycle (including dispute lifecycles) and transaction processing rules as per MasterCard and Visa regulations
  • Target-focused with excellent attention to details
  • Effective time management and organisational skills
  • Excellent verbal, written and presentation skills
  • Strong team player with line management capabilities
  • Capable of learning quickly, thinking logically and ensuring compliance with regulations at all times
  • The culture within the team and the growing business requires individuals that will go above and beyond the call of duty in order to ensure the best service and experience for our customers
  • Proficient in Microsoft Office
  • Fluent English
  • Fluency in any other language would be much appreciated