• Location
    • Porto
  • Date Posted
  • Aug. 11, 2021
  • Function
  • Business Intelligence
  • Sector
  • Fintech

We’re looking for a Chargeback Analyst to sit within our support team. This position is fully remote - you can work from our office in Porto or from any location in Portugal!

What you will be doing:

  • Undertaking the investigation and analysis of cardholder disputed transactions as per MasterCard/Visa regulations;
  • Identifying possible chargeback or compliance failures and respond to dispute cases as appropriate in a timely manner to meet prescribed timeframes;
  • Monitoring and acting on agreed chargeback processes through to completion;
  • Analyzing and responding to incoming chargebacks both on the issuing and acquiring side as per MasterCard/Visa regulations;
  • Maintaining appropriate system notes for audit and quality control;
  • Liaising with merchants & other business functions to effectively investigate disputes;
  • Regular and accurate update of management information;
  • Ad-hoc investigations and project work as required;
  • Providing input into ongoing process improvements.;

What you’ll need

  • Experience and knowledge with acquiring and issuing scheme rules – both operating regulations and dispute resolution rules as per MasterCard and Visa regulations
  • Participation in succession plan will be a benefit
  • Good understanding of a payment transaction lifecycle (including dispute lifecycles) and transaction processing rules as per MasterCard and Visa regulations
  • Target-focused with excellent attention to details
  • Effective time management and organisational skills
  • Excellent verbal, written and presentation skills
  • Strong team player with line management capabilities
  • Capable of learning quickly, thinking logically and ensuring compliance with regulations at all times
  • The culture within the team and the growing business requires individuals that will go above and beyond the call of duty in order to ensure the best service and experience for our customers
  • Proficient in Microsoft Office
  • Fluent English
  • Fluency in any other language would be much appreciated

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

The benefits

Competitive salary

  • Excellent training and guidance from our team
  • Roll with a free Revolut Metal subscription

Private medical care

Daily meal allowance

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