Customer Success, Project Lead

Why join us? We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in. The Role As a Project Lead for Customer Success you will support on the ground, regional delivery of global customer success initiatives. Additionally, this position will work with cross functional regional teams including marketing and enablement teams, to scale customer success programs and drive successful outcomes for our customers by ensuring that people, processes, and technology are effectively aligned.

About you:

• 3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success or Go-to-Market organization.
• Proven ability to localize and scale operational processes.
• Strong technological aptitude with experience leveraging CRM (e.g., Salesforce), CS platforms (e.g., Gainsight), and business intelligence tools.
• Excellent verbal, written, and visual communication skills, with the ability to clearly articulate complex operational strategies and business outcomes to senior leadership.
• Demonstrated success in working cross-functionally and building strong, collaborative relationships with diverse teams.
• A highly proactive and results-driven mindset with a focus on defining and improving operational processes and performance.

How you will spend your time:

• Project Management: Design, implement, and manage strategic customer success projects to enhance customer satisfaction and retention.
• Cross-functional Collaboration: Work closely with Marketing, Sales, Product, and Enablement teams to align customer success initiatives with broader go-to-market strategies.
• Operational Excellence: Drive efficiency by optimizing the Customer Success tech stack, processes, and playbooks, ensuring people, processes, and technology are effectively aligned to scale.
• Communication: Establish and maintain robust communication channels to ensure alignment across regional and global Customer Experience teams and stakeholders.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumesWe’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.