Associate Enablement Manager, Customer Support

  • Location
    • Salt Lake City
  • Date Posted
  • Sep. 8, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Build knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with Buyers and Customers to reach their full performance potential

Deliver and optimize new hire onboarding programs

  • Execute go-to-market plans for launches and changes that occur in product, process, systems and tools across the function
  • Create and train to playbooks that reinforce value and outcomes to our Buyers and Customers
  • Support Enablement Managers in designing programs and delivering content
  • Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.

What you’ll bring:

  • BA/BS degree and 1-2 years of related experience
  • B2B SaaS experience
  • Exceptional written and verbal communication skills
  • Ability to prioritize tasks effectively and be a team player with strong interpersonal skills and ability to inspire and motivate others
  • Ability to thrive in a fast-paced, unpredictable environment
  • Adept at project management
  • Quick study of different technologies, whether CRM, LMS, enablement software
  • Experience in the job function of the team you will enable preferred
  • Experience in home services industry a plus

In this role, you will work as a Customer Support Advocate (CSA) for the first period of your employment to ensure you learn the ins and outs of the Support team! You’ll become an expert on the ServiceTitan software, as well as all Support workflows and processes. This experience as a CSA will be essential once you transition to the Associate Enablement Manager role, as you will be expected to be the expert on all things Support.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.