• Location
    • Berlin
  • Date Posted
  • Nov. 23, 2021
  • Function
  • Product Management
  • Sector
  • Business Applications

We’re an ambitious, international team with more than 30 nationalities represented today. We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Founded in 2016, Spendesk today serves thousands of businesses in Europe and the US. More than 300 Spendeskers already work across our four offices in Paris, Berlin, London and San Francisco.

And we’re growing fast. Come join us!

We are looking for a product marketer to drive retention, expansion revenue, and product adoption through two key missions:

  • Customer education: you will be creating powerful and engaging customer educational programs, ensuring our users get the most out of the Spendesk platform.
  • User engagement: you will drive engagement of our community by encouraging user contribution and participation.
  • This is a great opportunity because you can make your mark by building our education and engagement programs from the ground up (while actually having the resources to do it!).
  • You can be based from any one of our London, Paris or Berlin offices but we also welcome remote applications from European timezones.

Key responsibilities

Product education

  • Create powerful and engaging educational programs for Spendesk customers, including video tutorials, product tours, webinars, workshops, help center articles
  • Monitor customer educational needs and their feedback, measure performance of educational programs and update content accordingly
  • Develop a program of certifications for customers successfully completing their learning journeys
  • Develop content in the following languages: English / French, and German
  • Work closely with the Customer Success, Product Management, and Partnerships teams

User Community

  • Analyze and drive engagement within the user community
  • Encourage and enable users and partners to contribute to Spendesk user community (article publication, participation in chats, ...). This may include developing power user rankings and experts promotion
  • Gather user feedback through surveys and voting
  • Monitor customer pain points, topics of discussion and overall sentiment

What we’re looking for

  • 3+ years of work experience in community engagement, customer education, customer success or marketing.
  • Superior communication skills: you can translate technical complexity into simple concepts.
  • Customer-obsessed: you love enabling customers to achieve their goals.
  • Content creation: Can create various forms of content (from articles to videos) and use various tools
  • A creative spirit: you love coming up with and testing ideas for fun ways and programs to engage customers.
  • A project management ace: you are excited by the opportunity to build programs from the ground up.
  • Fluent in German and English or French

Why should you apply?

Benefits:

  • Exciting time to join Spendesk in terms of growth and opportunities -> we are entering hyper-growth!
  • Flexible working hours & remote working possible
  • Competitive salary package
  • Tea, coffee and snacks available in the office
  • Virtual Thursday socials with the team
  • We usually have bi-annual company wide parties
  • Brand-new offices in the heart of Paris, Berlin & London
  • How have we adapted our process to make it remote friendly?
  • Well the good news is that we are still hiring! We’ve got quite a few finance teams to help spend smarter after all...

What you can expect from our recruitment process:

  • 1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
  • 2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
  • 3. A final video call with the Hiring Manager / Head of our C-levels, CEO included to review any remaining questions