• Location
    • Pryor, OK
  • Date Posted
  • Sep. 7, 2021
  • Function
  • Sales
  • Sector
  • Open Source

After the release of Strapi Enterprise Edition in June 2020, Strapi has quickly grown its customer base. This customer base includes important accounts that represent a great opportunity to expand: AECOM, Rakuten, Mitsubishi, etc.

The first Business Development Manager, Quentin, joined in November 2020 to manage incoming leads from the marketing.

In January 2021, the first Customer Success Manager has joined the User Success Team in order to be aligned with product usage & adoption best practices value.

Now, Strapi has decided to prepare its Expansion Strategy and open an Account Manager position.

Our Mission with Customers:

Deliver the right value proposition to make sure that Strapi is the best fit for our customers’ projects.

As an Account Manager in a Community & Product-driven company, we’re expecting you to be very curious about the product and not fearing to put your hands in it to make your own experiments. That’s part of our Passion and Ownership values.

We want our Sales to be seen as Trusted Advisors more than Business Starving. Care for your customer, load them with Strapi mindset & Positivity and always act in full Transparency.

  • For more information, come to say hi on the Community Forum or test Strapi.
  • Why your role is important at Strapi
  • Are you an Account Manager who is passionate about B2B/SaaS software?
  • The Sales team at Strapi is currently looking to add an Account Manager with strong experience in B2B/SaaS software.

You will partner very closely with Quentin, Business Development Manager, Pierre, CEO, as well as Maxime, Customer Success Manager. You’ll have the unique opportunity to build and iterate on our expansion strategy.

Location

  • This role is remote.
  • How do my job will look like at on a daily basis?
  • Account Mapping: design an org chart in each account map the different departments/teams and identify the right stakeholder.
  • Sales Outbound: promote Strapi usage inside our customers’ organizations to new people so they can expand their usage and order additional licenses.
  • Onboard the Customer Success Manager: as a key benefit for customer success, add your teammate in new conversions to make them adopt the product best practices.
  • Daily Business: answer all Sales-related customers’ daily questions, especially pricing & contract.

Renewal Management: “Gold” customers’ renewal at not automatic since we do not use credit card payment for them. It’s your responsibility, with CSM’s support, to anticipate the renewal period and make sure we receive a new purchase order in time.

Feedback sharing: as in the “first-in-line” position, you collect a lot of feedback about the product usage to share with the Strapi Team. Do not forget: “feedback is gold”.

About you:

Previous experience in B2B/SaaS software

  • Ability to make our customers successful and expand with additional projects
  • Willing to work in a startup
  • Love challenging and deep complex solving environment
  • Bonus if you already worked in a remote company before

Why joining the tribe:

Human and passionate team

Open source mindset

Scale stage: still everything to be done

Remote environment

Strapi benefits mindset:

Healthcare

Flexible hours

PTO policy

Inclusive parental leave

Stock Options for everyone

Our Talent Acquisition process:

  • This process tends to take 2-3 weeks max, but happy to adapt to your specific needs.
  • First video call with the hiring manager

Technical assessment

Assessment debriefing

Team meetings (with a few Strapiers)

Founder call

References check

Values assessment

Closing interview

At any moment, the process can stop, and the team will be happy to give you a call to share their feedback or get into more details if you want.

Want to learn more about us? Take a look at our website: https://strapi.io