Lead Customer Success Manager

What is Sylvera anyway? ‍👩‍👨🌳 Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action. Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they’ve emerged – until Sylvera. To help organizations ensure they're making the most effective investments, Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our data and software independently and accurately validates the impact of carbon projects that capture, remove, or avoid emission whether they are up and running, or in development. Our data and tools allow users to optimise both the climate and economic performance of projects as well as understand the past and future of the market. With Sylvera businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact. Our team is made up of leading minds in climate change from scientists to policy, finance, and carbon market experts. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. We also partner with actors and institutions across the whole market to make data higher quality, more standard and more accessible. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We’ve raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date. What will I be doing? ‍‍👩‍💻👨‍💻 We’re looking for a mission-driven, senior Customer Success Manager to join our commercial function and fully own meaningful, strategic enterprise relations for Asia-Pacific. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships. Expect to spend a lot of time engaging directly with customers.

Specific responsibilities will include:

• Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
• Owning and maintaining relationships with assigned accounts. You will play an integral role in our ongoing client engagement, managing everything from onboarding to strategic advisory to renewal conversations.
• Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services within an international book of business.
• Advising customers on carbon market strategy as well as our entire product suite, expanding our footprint by promoting new products and services into a range of customer accounts.
• Ensuring we track and deliver value and ultimately renew the product and services revenue on healthy commercial terms.

We’re looking for someone who: 🧠💚

• Has a minimum of 5 years experience in Asia-Pacific, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.
• Is comfortable building or deepening complex subject matter expertise on the carbon markets in order to be seen as an expert for our most strategic accounts across governments and multinational corporations.
• Cares deeply about the climate and ecosystems of the earth, ideally with experience in carbon markets or similar industries.
• Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
• Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer.
• Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale. The experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management.
• Is open to regular business travel in the region (up to 25%.
• )Fluency in Japanese and/or Chinese will be an advantage.

We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description AI note-takers 🤖 We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). Benefits 💰 - Equity in a rapidly growing startup - Unlimited annual leave - and encouragement to actually use it! - 4 weeks/year work from anywhere - Enhanced parental leave - Up to 20 days paid sick leave - No corners cut in having the best tech to do your job - Access to Mental Health support - Monthly team socials Location 🌍 Singapore. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. Our Values 🙌 Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We keep our focus on the long-term, even if that means short-term challenges. Do what’s right - even when it’s hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact. What if you’re a partial fit? 🌱 We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity 🌈 Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.