Location

Amsterdam

Employment Type

Full time

Location Type

On-site

Department

Operations

About Us

Tebi's mission is to help hospitality businesses evolve. The hospitality industry is suffering from oversubscription. A small business owner often requires 10+ subscriptions to run their business. Founded by technical alumni from Adyen, one of Europe's most successful fintech companies, Tebi is evolving the space by bringing all the required tools to run your business into one elegant solution, Tebi OS. By simplifying this, new levels of productivity & earning potential is unlocked & hospitality businesses can focus on what they do best, serve their customers. If you thrive in a fast-paced, high-impact environment & love building scalable systems that drive operational excellence, this is your chance to make a real difference at a Series-B company backed by €50M in funding from Index Venture & CapitalG.

About the Role

We're looking for a GTM Systems Associate to join our Central Operations team as the technical owner of the operational technology stack and analytics capabilities that power our Sales, Customer Success, Support, & Marketing teams across multiple countries. This is a rare opportunity to shape how a fast-growing hospitality tech company operationalizes its go-to-market systems and leverages data to drive decisions.

In this role, you'll own platforms like HubSpot, Intercom, Vitally, & Customer.io, ensuring they're configured optimally, workflows are automated efficiently, & teams can execute without friction. You'll also build operational dashboards and support data modeling efforts that translate system data into actionable insights.

We're seeking someone who combines technical configuration skills with analytical thinking, thrives in translating business requirements into system solutions & data insights, & gets energized by making teams more efficient. You'll have the autonomy to shape how these systems evolve while having a direct impact on how Tebi serves thousands of hospitality businesses across Europe & beyond.

What You'll Do

System Configuration & Optimization

• Own the configuration & administration of core operational platforms including HubSpot (Sales Hub, Service Hub, Marketing Hub), Intercom, Vitally, Customer.io, & other SaaS tools
• Design & build workflows that optimise team performance, ensure data consistency, & enable teams to scale efficiently across multiple countries
• Optimize platform configurations based on business needs, identifying opportunities for consolidation, automation, & improved user experience
• Establish & maintain system documentation including configuration standards, workflow logic, & user guides for operational teams

Operational Analytics & Reporting

• Build and maintain operational dashboards in BI tools (Looker, Metabase) that help teams track performance and identify opportunities
• Support the development of data models in Dataform/BigQuery that power reporting across Sales, Success, Support, & Marketing
• Write and optimize SQL queries to answer ad-hoc business questions and support strategic initiatives
• Partner with stakeholders to understand their decision-making needs & create visualizations that drive action, not just display data

What You'll Need

Technical Skills

• 5+ years of experience in systems administration, operations, or analytics roles focused on SaaS platform configuration, workflow automation, and/or business intelligence
• Deep hands-on experience with HubSpot including workflow builder, custom properties, reporting, & API integrations (HubSpot certifications preferred)
• Experience with customer engagement platforms like Intercom, Customer.io, Vitally, or similar tools for messaging & lifecycle management
• Intermediate-to-advanced SQL proficiency (joins, window functions, CTEs) and familiarity with SQL-based transformation tools (e.g., dbt, Dataform)

Business & Operational Skills

• Process thinking with ability to map current-state workflows, identify inefficiencies, & design future-state solutions
• Experience supporting go-to-market teams (Sales, Marketing, Customer Success, or Support) with understanding of their operational workflows

Nice to Have

• B2B SaaS experience with understanding of typical go-to-market tech stacks, customer lifecycle metrics, & operational KPIs
• Hospitality or retail technology background with understanding of POS systems, payment processing, or merchant services
• Experience in early-stage or scale-up environments where you've built operational systems or analytics capabilities from the ground up

Why Join Tebi

• Direct impact: Your work will directly influence how efficiently our teams operate & how seamlessly we serve thousands of hospitality businesses
• System & data ownership: Own the full operational tech stack and analytics with autonomy to shape how these capabilities evolve & integrate
• Cross-functional collaboration: Work closely with Analytics, Operations, & Go-to-Market teams across multiple countries
• Learning opportunity: Master multiple platforms and develop your analytics skills in the hospitality tech space while solving real operational challenges at scale
• Collaborative culture: Join a team that values initiative, intellectual curiosity, & the courage to challenge the status quo

Benefits

• Start-up Equity
• Competitive Salary
• Lunch Provided in Office
• Team building events

Our Values

Build Globally, Execute Locally - We are on a path to evolve an entire industry. We build products globally and we execute our world class operations locally.

Manifest the Win - Changing the world never comes easy. It takes grit. We are playing a team sport and we know winning is a conscious decision.

Launch fast and iterate - We believe speed and pragmatism wins the day. We operate with an extreme sense of urgency without compromising on quality.

Truth Seeking - We believe in first principles. We get to the heart of a problem and then develop solutions.

Dutch Directness - We operate with sophisticated Dutch directness. Open, respectful, and to the point. We create an environment where anyone can say what needs to be said.

Evolve - We are in a constant state of change and growth. As a business, as individuals. We embrace change.

Owners, not renters - We are all shareholders in Tebi and we act like it. We are drivers, not passengers.

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.