LATAM Agent Engineer

LATAM Agent Engineer

• Tel Aviv

Description

Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M Seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.This is your chance to be part of the team writing the playbook for a brand-new category.

Role Overview

• Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email).
• Integrate with customer APIs, databases, and internal tools so agents can execute real-world tasks.
• Build and maintain internal tooling in TypeScript, with a focus on reusable components for agents and shared use.
• Test with live data, measure performance, and fine-tune for accuracy and reliability.
• Collaborate directly with customers to gather requirements, demo solutions, and iterate quickly.
• Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions.
• Contribute to processes, documentation, and best practices that support scalable AI development.

Requirements

• Bachelor’s degree (or higher) in Computer Science or a related STEM field.
• Native-level proficiency in one of the following - Mexican Spanish, Colombian Spanish, Argentinian Spanish, or Brazilian Portuguese. Excellent written and spoken English is required.
• Strong, hands-on skills with APIs, backend logic, and system integrations.
• Solid programming skills; TypeScript experience is a strong advantage.
• Previous exposure to technical, customer-facing roles (integrations, solutions engineering, etc.) is a plus.
• Familiarity with monitoring, dashboarding, or analytics tools (e.g., Datadog) is a bonus.
• A problem-solving mindset, sharp attention to detail, and real passion for AI