Concierge Support Specialist (German Speaking)

  • Location
    • Denver, CO
  • Date Posted
  • Aug. 22, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

1stDibs is seeking Denver-based German-Speaking Concierge Support Specialists who are tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Concierge Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized and resourceful individual to join our team!

The compensation is $22.00 per hour plus the potential for overtime based on business needs and your work schedule will be Monday- Friday 9am-6pm. In addition, 1stDibs offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; 401(k) retirement plan; short-term disability insurance, Employee Assistance Program; PTO.

What you’ll do

  • Provide Excellent customer and technical support in a fast paced environment via phone, email, and chat
  • Resolve customer issues using critical-thinking and customer support skills
  • Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
  • Support Sales and Account Managers with all aspects of their customer and dealer relationships
  • Communicate procedures, policies and effectively manage expectations
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

What you’ll bring

  • 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
  • Fluent in German is required
  • Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
  • Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
  • Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
  • Strong time management skills and the ability to prioritize
  • Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
  • Always thinking about the department/company goals and always willing to step up and help out
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus

About 1stDibs

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, fine jewelry, watches and fashion.1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

1stDibs is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected and required to return physically to the Denver office.

For additional information about location requirements, please discuss with the hiring team following submission of your application.