Technical Account Specialist - French Speaker


  • Location
    • Amsterdam
  • Date Posted
  • 23 Mar 2020
  • Function
  • Sales
  • Sector
  • Fintech

This is Adyen

Speed is the foundation of our company. We think fast. We work fast. We launch fast. Our merchants’ demands shape our development path, and we never stop until the job is done. We’re creating our own path, with a global team driving sustainable growth. We don’t do hierarchy, egos or boundaries. “Not possible” is not in our vocabulary — “freedom” is. This is who we are: honest, direct and always bringing an element of fun into our work. If you’re ready to join the power of fast, keep reading.

What you’ll do

Your goal is to provide our merchants all the help and instruments they need in order for them to successfully accept payments anywhere throughout the world. Meaning that you're directly working with both the technical engineers and business teams (e.g. Payments, Finance & Project Management teams) of our international and fast growing merchant base. Your contributions will have a direct impact on their ability to accept payments and further grow their business, think of:

  • Being two steps ahead of the merchant by proactively monitoring their performance.
  • Act as the global payments expert and provide accurate and transparent advise.
  • Responsibility of a merchants’ full lifecycle (integration, expansion and operational excellence).

Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principal. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.

Who you are:

  • Candidate will be innovative, have strong problem-solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests and challenges.
  • This person will be driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision.
  • You have affinity for / a strong interest in technical processes.
  • You make quick informed decisions (also under pressure) and develop your skills to build a strong team.
  • You are creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests.
  • You have strong written and verbal communication skills in French and English.

Who we are

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Evernote, Cathay Pacific and Spotify.

We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities. Become part of an international work environment and take your career to the next level!