Trainer & Learning Designer, Account Management

  • Location
    • Amsterdam
  • Date Posted
  • Jan. 11, 2022
  • Function
  • HR
  • Sector
  • Fintech

This is Adyen

Adyen is the payments platform of choice for the world’s leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world’s brightest companies like Facebook, Uber, L’Oreal, Casper, Bonobos, and Spotify.

Trainer & Learning Designer, Account Management

In this role, you will be part of the Account Management Academy team. You will help shape the global Account Management training and enablement initiatives for our Account Management teams. Making sure they embed the Adyen culture, learn from the best and continuously grow in their strategic relationship management role.

We are developing a program focused on powering the (commercial) growth of our merchants by building long term relationships. The program particularly focuses on the skills to do so successfully. In this program, our top performers share their successes and experiences and how these were realized across the global team. With that we want to make sure we are scaling performance.

What you’ll do

  • Organize & facilitate trainings across cultures & timezones for our global Account Management team;
  • Build out new programs for different audiences and for different topics (Account Management skills and processes) based on business needs;
  • Create an engaging blended learning experience for Account Managers globally;
  • Find sustainable solutions to help us scale our Account Management Academy;

Who you are

  • Experience in the learning & development space; mainly engaging with large groups and designing training;
  • You understand the core human skills needed to grow & sustain the best Account Management team in the industry;
  • You are an organiser, enjoy facilitating trainings and have ‘the roll up your sleeves mentality’;
  • You think in scalable solutions as well;
  • Ability to interface seamlessly with a global multicultural team (culturally aware, adjusts communication style to audiences)
  • Fluent in English, both written and spoken.
  • Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.