🐼 Who we are

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never alone.

We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR.The team is 600+ people, and we operate in France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
5. Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.
6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
    

⭐️ Operations at Alan ⭐️

Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. On a day-to-day basis, this means running, building and industrializing processes to deliver the vision and contributing to our strategy by bringing Ops perspective.

As we anchor our Insurance position in France, diversify our offering with health and well-being related services and expand into an international platform, our operations are becoming very complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 30+ talented, committed and passionate Ops experts from three different countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

⭐️ Mission

The Operations Community’s core responsibilities are to build and strengthen our operational capabilities and scale our platform efficiently to handle fast growth, cost optimisation and product diversification.

We need team members to be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and truly re-engineer the experience we offer to our members.

To that end, we are looking for Operations specialists with a first track record in scaling operations and great entrepreneurial mindset to help us make our crazy ambitions come true.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Examples of missions our team is covering and you could be involved in:

Run:

• Perform and scale daily operations for managing our member affiliation in the general case or for some specific situations, cancelling our competitors contract, handling the delivery of some health services
• Handle partnerships with partners (technical partners, etc.)

Build:

Implement strategic projects such as the automation of some insurance processes (parsing of reimbursement request, recovery, etc.), setting up the 1st bricks to deliver new health services offering (health product delivery, etc.), etc. with full ownership on the deliverables

Industrialize our processes and organisation to reach operational excellence:

• Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvement
• Identify continuous improvement initiatives and push automation of our processes to make them more personalized and more efficient
• Improve financial efficiency of our model

Strategy / Leadership:

• Bring the Ops vision in the Company roadmap
• Navigate through the different teams to make things happen

Team and People growth:

• Coach more junior Alaners and provide the right level of support, helping them grow and offering the right platform to learn
• Contribute to the team development (hiring, structuring, etc.)

What’s expected in the 12 first months:

With the newly acquired insurance license from OSFI, Alan is entering the Canadian market.

• Build and scale all processes for this new market leveraging Alan’s global infrastructure and integrating local specificities
  • starting with claim management
  • then billing, affiliation, etc.
• Contribute to run with the team the key processes, including claim management and customer support, as we’ll learn a lot with the team
• Set up local partnerships
• Implement Alan’s health services in Canada
• Open new provinces

⭐️ Profile & Competencies ⭐️

We look for someone with 3-7 years of experience.

Hard skills / Behavioural

• Strategic thinking and planning: Ability to define a vision and drill down into an actionable plan and roadmap, ability to consider complex problems and factor in different dimensions (business, customer experience, regulatory, etc.) with a deep level of structure
• Passionate about digging into ops/technical processes: ability to build and optimise processes that ensure quality of service, performance and scalability, while making them clear and delightful internally and for our members
• Strong analytical & problem solving skills and ability to conduct deep data analysis
• Communication: Communicate well with Alaners and service providers

Soft skills / Behavioural traits

• Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
• Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies
• Highly organized: able to handle many different tasks in parallel
• Hands-on: not scared of getting their hands dirty and dive into any problem
• Challenger: Portrays a general growth mindset and challenges Alan’s past decisions
• Collaborative/ team player: Able to navigate through an organisation and work with very transversal teams, able to handle stakeholders with very different needs and expectations - great attitude and ability to collaborate in multidisciplinary teams that can include clinicians
• Leadership: Able to attract top talents, lead, mentor and make people grow
• User centricity and empathy: A sensibility for Product / UX esp. For early stage, and towards member’s and colleague’s satisfaction
• Experience building new and early-staged products and services with a user-centric approach, understanding of key principles of early-stage products such as traction, retention, learning loop, etc.

Language(s)

• Strong written and oral communication in English. French proficiency is highly valued.
• Plus It’s even better if you have:
  • A successful track record in a scaling organizations
  • Healthcare/digital health or insurance experience, passion for healthcare delivery
  • SQL knowledge allowing to be fully autonomous when drilling into the data

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Hybrid Office. Amazing office space at our Canada HQ where we work 3-5 days per week in person!
• Lunch. We believe in spending time together as a team - that includes a lunch allowance when in the office.
• All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.
• Transport. TTC Monthly Pass fully reimbursed.
• GRRSP. We have a generous employer matching program.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.