• Locations
    • Remote
    • France
  • Date Posted
  • Jun. 13, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Fintech

Who we are

Hello there, we’re Alan.

But… what is Alan???

Alan is the healthcare super-app offering personalised information, proactive care, care delivery, payment and post-care. Alan members access a delightful health insurance coverage bundled with innovative healthcare services.

  • Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan became the first independent health insurance company in France since 1986 to receive a license.
  • Alan distributes its own health insurance plans to companies of all sizes as well as to independent professionals.

By providing its members with a delightful health experience and beautifully designed tools, Alan’s long-term goal is to deliver personalised and delightful healthcare to hundreds of millions of Europeans, and beyond.

As of today, Alan covers more than 155,000 members, representing over €100m of annualised revenue.  We recently raised a further €185m in a series D funding round bringing the company’s total valuation to €1.4bn.  The team is 350 people and growing We recently landed in Spain and Belgium , and guess what: the best is yet to come!

The challenge

We are creating smaller on-call crews within the Care Community, to allow more accountability around reaching SLAs, greater ability for UCEs to deepen their expertise & focus on conversations where they have the most value, and provide product feedback,  in a context where our products and tools change constantly.

  • The leadership of a senior Care will help User Care Experts receive more constant feedback and overall support their growth.
  • The Crew Lead will be accountable for reaching our SLAs within the scope of a specific “specialized on-call crew.”

The Crew Lead will be be responsible of:

  • Ensuring the on-call crew meets SLAs, identify & implement reasons to improve performance
  • Empowering UCEs member of the crew, as topic referents
  • Helping crew members to grow their on-call skills based on seniority and strengths, provide support to them on daily basis on on-call tasks (feedback on tickets, resolution of most complex tickets) and organisation (balance between on-call / off-call tasks)
  • Onboarding & training new  crew members
  • Maintaining high level of engagement of the crew, via initiatives to support crew bonding & wellness

The alan method

At Alan, we have a set of cultural values that are reflected in our approach to work:

  • We solve big problems quickly and accurately
  • We tell and share everything
  • We grow as individuals while developing the business
  • We provide Alaners with a stimulating environment to focus your work.

That’s why we offer :

  • competitive remuneration and equity
  • a great office in the centre of Paris
  • relocation packages for our international candidates
  • daily lunch and snacks provided at the office, or remotely
  • an excellent healthcare (what did you expect? )
  • a flexible and remote-friendly work environment
  • and many other advantages (training courses, yoga classes…)
  • For more information, visit our blog: https://blog.alan.eu/