Customer Care Representative - French Market

  • Location
    • Paris
  • Date Posted
  • Jun. 1, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

Ankorstore a pour mission de permettre le développement d’un commerce local et authentique. La plateforme Internet veut proposer aux commerces physiques indépendants, qui ont été malmenés ces dernières années par la grande distribution et les géants du e-commerce, des moyens techniques, financiers et logistiques pour se réinventer et proposer une expérience unique.

Ses fondateurs refusent de voir leurs centres villes désertés et envahis par des drive, des points relais et des distributeurs de billets.

Ils ont donc décidé de mettre tout leur savoir-faire (anciens fondateurs et dirigeants d’A Little Market, Etsy et Vestiaires Collective) au service de cette industrie qui pèse plus de 2000 millards d’Euros en Europe (source Insee).

About your role :

As a Customer Care Representative, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services. You will be in charge of managing our customers’ requests and make sure we provide them with everything they need.

Your missions will be defined as follows :

  • Be the front line, go-to resource for customer questions and platform issues.
  • Support our Brand and Retailer partners with their requests, needs, and issues.
  • You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible
  • You will be involved in our continuous improvement process and propose new ideas or areas of improvement
  • You’re a team player and you like to support people

Benefits :

  • Work from Home is an option for this role
  • We pay 50% of your transportation subscription

Meal Voucher

Great insurance coverage

  • Opportunity to work in one of the European hotest Tech company
  • Working with a very ambitious & mission driven team backed by powerful VCs (Index Ventures, GFC, Alven, Aglae).
  • Durée du contrat : 6 mois
  • Date de début prévue : ASAP
  • Type d’emploi : Temps plein, CDD
  • Salaire : 25 000,00€ à 28 000,00€ par an

Profil recherché

Preferred experience :

  • 1-3 years of Customer Care, Sales, or related experience
  • You speak French and English.

Most important qualities to succeed in this role :

  • Excellent written and oral communication skills, as we currently support through a variety of channels including phone, email, and chat
  • Empathetic and understanding to our customers’. Our mission is to ease our customer life, and we want to stick with this.
  • Organized, disciplined, and attention to detail
  • Confident adapting to a fast-paced company environment
  • Demonstrated ability to successfully multi-task as our customer needs may be complex

Déroulement des entretiens

1) Interview with French Market Team-Leader

2) Syntax exercise

3) Interview with Head of Operations