• Location
    • London
  • Date Posted
  • Jun. 28, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

About Beamery

At Beamery, we believe that where you work is much more than just a job. For many of us, it’s our livelihoods. It’s how we provide for our families and it shapes the legacy we’ll leave behind. This is why our purpose is to create access to opportunities regardless of where someone is born.

We’re excited to have raised a $138m Series C backed by world-class investors from some of tech’s most disruptive companies.

Our products are helping the world’s largest companies transform the way they attract, engage, hire talent with our industry first Talent Operating System. Global leaders like Nasdaq, Autodesk, AstraZeneca and Workday run talent on Beamery.

So, what are you waiting for? Join us and help us transform the future of work once and for all.

About Customer Success

The product we build is truly changing the way companies find and hire talent, and our role in Customer Success is to make sure that our users make the best of it. Our constant support and engagement is one of Beamery’s biggest strengths- we act as advisors and agents of change to our customers, and we bring back their feedback and requests to the rest of the team. We invest time in understanding our customer’s business needs, and strategically think about how the product can best fulfil them. Our goal? To make every single interaction with Beamery productive, easy and enjoyable.

As a Customer Success Manager, you will be the face of Beamery with the customer, and the voice of the customer within Beamery. You will be accountable for partnering with our customers to drive adoption, optimisation of their Beamery experience and be the trusted partner for talent helping them align their talent objectives to Beamery’s current and future capabilities.

  • What will you be doing at Beamery?
  • Handling overall responsibility for managing enterprise customer relationships across the US and/or EMEA for an assigned book of business. You will manage a book of business between $3m and $5m.
  • You will own the responsibility for account renewals, and you will partner with the Sales team to identify and maximise upsell opportunities.
  • Work with the customer to identify their talent transformation goals and establishing a trusted advisor relationship that works to ensure the customer’s overall satisfaction with Beamery products and be proactive in helping them use Beamery better, but also give them guidance on best practices across their talent technology stack, such as branding and sourcing channels, HRIS systems, etc.
  • Working closely with the Sales team to maximise growth opportunities.
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Driving a positive Talent and Business ROI by helping users transform their Talent Acquisition operating models. You will be responsible for building capability, adoption, retention and overall success for your book of business.
  • Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Beamery with an understanding of their overall business needs as they relate to our products
  • Leveraging customer relationships as needed for prospect references
  • Prioritising and driving resolution on escalated customer issues
  • Being the “voice of the customer” and acting as their internal advocate within Beamery.
  • Who are we looking for?
  • 7+ years of proven customer success or account management  experience with enterprise customers with responsibility for upsell, expansion and renewal
  • Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
  • Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars
  • You’re comfortable working with a global team and global customers, and you’re adept at managing workloads across time zones
  • Experience with Talent Acquisition, Human Capital Management, Business Intelligence, or ERP applications is a definite bonus