- Austin, TX
- Date Posted
- May. 25, 2021
- Technical & Customer Support
- Business Applications
We believe talent is a company’s greatest asset. Finding, engaging, and retaining that talent starts with building meaningful relationships and delivering exceptional candidate experiences at every stage of the candidate journey.
Beamery is the leading Talent Engagement Platform. Combining Talent CRM, Talent Marketing, Automated Compliance, and a Connected layer to legacy systems, it enables companies to attract, identify and engage candidates on one unified platform, to deliver better talent acquisition at scale.
At Beamery we’re powering the shift towards a candidate first Talent Engagement strategy, shifting recruiting from a reactive, to a proactive process and empowering talent teams in new areas critical to successful Talent Engagement, from branding, events, and compliance, to forecasting & planning. Our Talent Engagement platform offers a new level of comprehensiveness, consolidating essential modern talent acquisition activities into one system and offering a connected solution that powers the entire candidate journey.
About Customer Success at Beamery
The product we build is truly changing the way companies find and hire talent, and our role in Customer Success is to make sure that our users make the best of it. We act as advisors and agents of change to our customers, and we bring back their feedback and requests to the rest of the team. We invest time in understanding our customer’s business needs, and strategically think about how the product can best fulfill them. Our goal? To make every single interaction with Beamery productive, easy, and enjoyable.
About the Senior Customer Success ManagerAs a Senior Customer Success Manager, you will be the face of Beamery with the customer, and the voice of the customer within Beamery. You will be accountable for partnering with our customers to drive adoption, optimization of their Beamery experience and be the trusted partner for talent helping them align their talent objectives to Beamery’s current and future capabilities. You will be responsible for customer renewal and will partner closely with the sales team to identify growth opportunities.
- What will you be doing at Beamery?
- Handling overall responsibility for managing enterprise customer relationships across the US and/or EMEA for an assigned book of business. You will manage a book of business between $3m and $5m.
- You will own the responsibility for account renewals, and you will partner with the Sales team to identify and maximize upsell opportunities.
- Work with the customer to identify their talent transformation goals and establishing a trusted advisor relationship that works to ensure the customer’s overall satisfaction with Beamery products and be proactive in helping them use Beamery better, but also give them guidance on best practices across their talent technology stack, such as branding and sourcing channels, HRIS systems, etc.
- Working closely with the Sales team to maximize growth opportunities.
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Driving a positive Talent and Business ROI by helping users transform their Talent Acquisition operating models. You will be responsible for building capability, adoption, retention and overall success for your book of business.
- Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Beamery with an understanding of their overall business needs as they relate to our products
- Leveraging customer relationships as needed for prospect references
- Prioritising and driving resolution on escalated customer issues
- Being the “voice of the customer” and acting as their internal advocate within Beamery.
Who are we looking for?
- 7+ years of proven customer success or account management experience with enterprise customers with responsibility for renewal
- Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management
- Experience within Talent Acquisition and Human Capital Management industries is a must
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
- Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars
- You’re comfortable working with a global team and global customers, and you’re adept at managing workloads across time zones