• Locations
    • United States
    • Remote
  • Date Posted
  • Jan. 6, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Mobility

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Responsibilities

  • Assist in the development and implementation of programs for the Service Integration team within constantly-evolving vehicle initiatives aimed at scaling Bird globally.
  • Implement transparent and highly-visible service processes to ensure our fleet is properly repaired, monitored, and tracked.
  • Monitor vehicle performance across markets and relevant KPIs, identify root causes of issues, conduct deep-dive investigations and recommend and implement solutions across various teams.
  • Comprehensive understanding of Bird’s operational flows, tools, and assets.
  • Execute multiple projects with varying urgency and scope with minimal guidance while remaining a strong team player.
  • Build on the relationship between our network of service centers and in-house engineering teams.
  • Willingness to work hard and support multiple teams globally. You will be one of the go-to individuals when the business requires solutions to fire-drills.

Requirements

  • 2-3+ years of experience of relevant work experience or high-growth operations/startup experience
  • Bachelor’s degree from a competitive university

Preferred Qualifications

  • Strong communication, organization and stakeholder management skills
  • Strong, demonstrated analytical and critical thinking ability
  • Willingness to get hands-on with the vehicles and processes
  • Ability to make friends and align multiple departments around a project
  • Demonstrated ability to deliver results in a fast paced environment
  • Growth mindset: you seek out learning opportunities for yourself
  • Ability to work both independently with minimal guidance and cross-functionally with various teams
  • Moderate Google Sheets/Slides and/or Excel/PowerPoint skills
  • Knowledge and experience in the use of SQL
  • Experience in the creation and manipulation of Tableau dashboards

Culture at Bird

We’re an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.