IT & AI Lead

🐦 About Birdie

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

We’re not here to tinker at the edges. We’re here to radically transform a broken system.

That’s why we’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a B Corp, using business as a force for good.

Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.

But speed isn’t the point. Impact is.

⚡️ Your mission

As our IT & AI Lead, you'll own and modernise how our teams are equipped to work. You'll run our internal IT operations and be the hands on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI-first. This is a builder's role: as much about keeping the estate running smoothly as designing the automation and agents that mean it needs less manual running over time.

🦸 How you will contribute

• Own the internal tooling architecture. Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work. Lead the internal Tooling & Architecture workstream of our AI governance group.

• Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork. Configure them well, drive adoption, run training, and own the roadmap for how we use them. We're looking for someone who knows these tools deeply today and stays genuinely on top of what's new across them.

• Design, build and govern our internal AI agents (think service-desk triage, access provisioning, SaaS-spend auditing). Maintain the agent inventory and set the quality and safety standards that keep them working well.

• Run responsive, high-quality IT support across the company and keep shifting routine tickets towards self-service and agent-handled resolution, so less and less needs a human to touch it.

• Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships. Drive value, cut waste, and spot anomalies before they become problems.

• Govern the device fleet, office equipment, and mobile device management. Keep the hardware register accurate and MDM compliance in good shape for Cyber Essentials Plus.

• Own identity and access management across the SaaS estate so people have the right access for their role, automatically provisioned and deprovisioned from People-system triggers.

🤩 You'll thrive here if...

• You're genuinely excited by the idea of building an AI-first organisation from the inside out, not just talking about it

• You're a builder, not just a user. You've shipped real automations or agents and you know what good looks like in practice

• You've owned IT ops in a fast-moving SaaS or tech business and you're as comfortable in the weeds of MDM and access management as you are thinking about tooling architecture

• You know Notion AI, Slack, Google Workspace and Claude well, and you actually stay on top of what's new across them

• You have a strong instinct for how tools should connect and you reach for scripting or low-code automation naturally

• You think like a product person and build trust with non-technical colleagues. You start with how people actually work, not what the tool can do

• You're happy owning outcomes end-to-end without a team beneath you

• You've owned IT security assurance or audit workstreams like ISO 27001 (this is a nice to have)

🧠 Imposter syndrome is real - and we don’t expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.

🌈 What you’ll get from us

We believe people do their best work when they’re supported, trusted and inspired. Here’s how we build a world-class employee experience:

💸 Compensation

• Competitive base salary, reviewed against benchmarks annually

• Generous stock options - because we’re building this together

• Bi-annual performance cycles with individual compensation reviews

🧠 Learning & Growth

• Annual personal learning budget and access to training, coaching and mentorship

• Time and space for growth - you set your development goals, we back them

🏡 Flexible Working

• Hybrid working - 2–3 days per week in our incredible London HQ

• Budget to set up your home workspace

• Regular in-person meetups, socials and offsites

🏖 Time Off

• 33 days holiday (25 days + public holidays)

• Extra day off on your birthday (use it whenever you like!)

• Company shutdown between Christmas and New Year

• 2 volunteering days each year to give back to causes that matter

👶 Family-first Policies

• Industry leading paid primary and secondary caregiver leave

• 5 paid days for fertility treatments for those who need it

• Private health insurance with AXA

• Wellbeing perks via Happl (gym discounts, mental health support, and more)

🚲 Other Perks

• Cycle to work scheme

• 4% employer pension contribution when you contribute 5% (UK)

• A deeply human, radically transparent culture

❓Why Birdie?

Because you want to do meaningful work that improves lives - and grow at speed while doing it. We’re building more than a product - we’re building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.

We’re a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.

⚖️ Equal Opportunities Statement

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Need adjustments or support during the application process? Let us know. We’re here to help.

✨ Ready to build the future of care?

Apply now. Be part of something that matters.