Community Relations Agent for Spain Part-time

  • Location
    • Paris
  • Date Posted
  • Sep. 22, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Mobility

BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 90 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.

Your Mission

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)
  • Answering member’s messages in a timely manner
  • Providing users with guidance and support through various channels (tickets, chat & phone) on a high
  • quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Spanish community
  • Gathering member’s feedback and communicating it to the Tech Team Improving the overall member experience
  • Reporting to Spain’s associate manager

Your Qualifications:

  • Previous experiences in customer service
  • Excellent communication skills
  • Fluency in written and spoken Spanish (native) and proficiency in English
  • Ability to prioritize busy workloads while fairly balance our business and member’s needs
  • Strong ability to work on his own while being dynamic, committed and open to a fast pace and changing environment
  • Strong knowledge of the internet ecosystem
  • Be humble, structured, organized and motivated by innovation
  • Enjoy working as a team-player and sharing and learning from others
  • You have a results-driven and impact-oriented mindset
  • Nice to have: A prior experience using the service as a driver and/or a passenger
  • Nice to have: Proficiency in written and spoken French
  • The candidate must be based in Ile de France (ideally) but candidates from metropolitan France are welcome to apply
  • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Conditions:

  • Fixed term contract of 6 months
  • 12 euros per hour (gross)
  • Working schedule of 30-33 hours per week will be mostly on afternoons and nights (it will vary from 14h to 22h), with one working day on the weekend
  • There will be one working day in the office

What we have to offer:

  • An international environment: over 35 nationalities across 7 countries: France, Germany, Spain, Ukraine, Russia, Brasil, Poland.
  • Opportunities to learn: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, International Weeks to mingle with other offices, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.
  • Innovation: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.
  • Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.
  • People-first: wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (when the sanitary conditions permit it) or meme battles on Slack.
  • Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.

Your future benefits:

  • Paris HQ, including remote hours from home on weekends and/or evenings
  • Compensation: 12€/ hour gross
  • Trainings & career development programs
  • Free carpooling & bus-rides wherever whenever
  • Here’s what your hiring journey will look like
  • 30 minutes interview with your future manager
  • A fully remote exercise to evaluate your technical skills
  • A 60-min video-call with your future manager and the operations manager to discuss your exercise and to get to know you.
  • BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.