• Location
    • Remote
  • Date Posted
  • Jan. 11, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.

Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive, but thrive. Take a look at how we (and YOU) can make that happen.

Dare to disrupt | inspire innovation

We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren’t terrifying, we aren’t pushing ourselves enough.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power and impact. Do our values match? Read through our story and what we value the most.

Come do the best work of your life at Boulevard.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Playing a critical role in the customer journey, the Onboarding Specialists collaborate with the Sales team pre-close and then own the implementation project through two weeks post-launch.

What you’ll do here:

  • Partner with the account executive and provide pre-close consulting for the customer to manage expectations and help them understand the vast offerings of Boulevard
  • Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
  • Understand and anticipate the customer’s business needs and configure their account settings
  • Ensure customer’s data is successfully ingested
  • Manage the onboarding project end-to-end and meet the go-live deadline
  • Identify any customer cancellation/churn risks
  • Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

What you’ll need to thrive:

  • Experience: 1-3 years of experience in tech support, training, operations or customer success
  • Technical aptitude - You’ll learn Boulevard’s technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
  • Joy for organization and planning: You are organized, confident, and highly resourceful. Friends call you to untangle the patio lights or set the itinerary for a group trip. You take pride in sharing processes that are effective, easy, and enjoyable.
  • High EQ - You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit.
  • Bonus Points for prior SaaS experience | proficiency in Salesforce and TaskRay | experience with the luxury and self-care industry
  • Within 1 month you’ll...
  • Complete Boulevard platform training
  • Bond with your teammates
  • Complete Customer Experience training
  • Observe customer onboarding meetings led by your tenured peers
  • Understand the customer journey

Within 3 months you’ll…

  • Launch new customer accounts and track the onboarding process in Salesforce and TaskRay
  • Answer your assigned customers’ inquiries with the help of your teammates and resources
  • Coordinate data migrations with the engineering team
  • Build your knowledge of the broader Boulevard organization
  • After 6 months you’ll...
  • Mentor and help train new members of the Onboarding team
  • Work collaboratively across departments and serve as the voice of customers internally

Benefits

In addition to the wonderful people, you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

  • Take a break whenever you need to with our flexible vacation day policy.
  • Fully remote so you can choose where you want to work.
  • Health is a priority, so we’ve got you covered with dental, medical, vision, and life insurance.
  • Investing in the future with a 401(k) matching option.
  • Work from home stipend every month.
  • Family planning resources and specialized support programs.
  • Boulevard Bucks Learning & Development program allows employees to explore businesses in the market we serve.
  • Equity: get ahead on the ground floor and grow with Boulevard.

Not convinced?

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.