Manager, Implementations Data Management

  • Location
    • Nashville, TN
  • Date Posted
  • Sep. 22, 2021
  • Function
  • Operations
  • Sector
  • Business Applications

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.3T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payment products & services that enable participants to manage risk, maximize productivity and collaboration to ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 140 of the top financial institutions in the US and Canada, including  35+ of the top 100 US construction lenders.

In addition to our recent $88M Series C funding, we’re proud to have been named one of Forbes’ Top 100 Startup Employers in America for 2021. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

The Manager of Data Implementations coordinates critical data services for Built clients in order to ensure successful implementation and ongoing client success. This position combines client-facing and internal operational responsibilities. The ideal candidate is one that enjoys working with clients in order to assist them in navigating complex data landscapes, is analytical in nature allowing them to understand non-uniform data sets from various sources, can drive project success by creating deadlines and holding both internal and external parties accountable to performance, and can balance competing priorities to ensure ultimate success. The ideal candidate is a problem solver (as each client has unique needs), is excited to create processes and strategies to assist each client in their conversion to Built, is a great communicator, and most importantly takes ownership of their projects and drives them to success.

In this Role, You Will:

  • Serve as the primary point of client contact for all data services at all points in the customer lifecycle, from the sales process through implementation and ongoing account growth
  • Work with clients to obtain and validate data to be used in data services
  • Analyze client data and work with the engineering team to create a conversion plan
  • Ability to translate client business/reporting needs into data requirements/structures
  • Coordinate the scoping, prioritization, delivery, and, where applicable, ongoing maintenance of client data services (one-time data import, ongoing data connections)
  • Establish and ensure adherence to a clear process for service prioritization and delivery, and improve the process over time based on feedback
  • Work with data services engineers to ensure orderly delivery of client data services
  • Work with client and internal stakeholders to maintain a prioritized queue of data services deliverables
  • Contribute to resource development and internal training plans to ensure that Built’s integration services are always well represented in client communications
  • Collaborate with the Built Product team to identify and refine opportunities for product updates based on needs identified while working with clients
  • Primary external responsibilities will include implementation data coordination (beginning in the sales process), as well as data services and data connection development for existing customer base
  • Primary deliverable is a prioritized “clean” queue of engineering work to be delivered by the data services team
  • Delivery of data services during implementation--including delivery timeline vs. go-live date
  • Leading a strong data services program will create a higher percentage of lender portfolios on Built during implementation
  • Promote data integrity and data usage across the organization
  • Own the projection of CARR for all new clients based on analysis of existing portfolio
  • Lead development of KPIs/metrics for IMP, CS, and training
  • Create and maintain tools and dashboards for monitoring the effectiveness of the above programs
  • Using data, provide recommendations for improving the operational effectiveness of the above teams
  • Train and mentor data project managers and data engineers (where applicable) – (Direct Leadership Role)

Qualifications:

  • Experience managing projects
  • Experience working with large, non-uniform, data sets
  • Experience working directly with clients and prospects to assess needs and define technical solutions
  • Proficiency in Microsoft Excel manipulation (advanced Excel skills are highly preferred)
  • While this is not an engineering role, familiarity with engineering tools and practices will be greatly beneficial
  • High-level prioritization and decision making
  • Attention to detail is key to ensuring projects are successful
  • The ability to create and adhere to project timelines and milestones is key as this role will create data project plans that are a part of a larger implementation project plan
  • Must be passionate about learning the nuances of construction lending customer data and how it maps to the Built platform

Perks:

  • The rare opportunity to radically disrupt an industry
  • Competitive benefits including Uncapped Vacation; Health, Dental & Vision Insurance; and 401k

Flexible Hours

For those in our Nashville HQ: Weekly Team Lunches and a Kitchen loaded with all the essentials to keep you productive

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them bring their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.