• Location
    • Nashville, TN
  • Date Posted
  • May. 25, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payments products & services that enable participants to manage risk, maximize productivity / collaboration and ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 110 of the top financial institutions in the US and Canada, including 25+ of the top 100 US construction lenders. In 2019, we completed our Series B raise led by Goldman Sachs bringing our total funding to $55M. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory.

We’re looking for a client success champion who can own the post-sales relationship and drive adoption and growth as an individual contributor. In this role, you will build strong relationships that persist through and extend the client lifecycle.

As a Client Success Manager I, you will:

  • Embrace Built’s mission and gain a strong understanding of our industry, products, services and technical systems
  • Learn and understand the operating models and pain points across all types of construction loans in order to leverage new product features
  • Leverage data analytics to identify and predict client behavior, risks and capture opportunities to improve Built’s solutions
  • Be responsible for training, development, up-selling and renewal for multiple accounts
  • Commit using the tools and CRM hygiene
  • Manage client relationships to identify and help drive cross-sell and upsell opportunities
  • Listen for pain that can be solved with additional training or underutilized product features
  • Help our clients with business process improvement and change management initiatives
  • Develop cross-functional relationships at Built (i.e., sales, support, product, engineering, etc.) to strengthen knowledge and advocate for client’s needs
  • Help enhance our client strategy and playbook so that Built continues to scale efficiently

You will fit right in if you:

  • Possess the professionalism, charisma, enthusiasm, and knowledge to web technologies
  • Value trust-based, meaningful relationships
  • Think in terms of people, process and technology and have curiosity to find solutions for clients through the evolution of Built and its solution
  • Are a team player, highly logical, organized, and possess excellent communication skills
  • Maintain habitual empathy, unquestionable integrity, an unparalleled work ethic
  • Are committed to agility, continuous learning, improvement and operational excellence
  • Maintain a high degree of personal responsibility and ownership in everything you do

Qualifications:

  • Bachelor’s degree
  • 2+ years of experience in Client Success, Relationship Management or Account Management
  • Previous experience in the financial services or banking industry is preferred but not required
  • Analysis and data management experience
  • Comfortable working in a fast-paced environment, as a hands-on contributor

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Perks:

  • The rare opportunity to change the world and radically disrupt an industry
  • Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k

Flexible Hours

Weekly Team Lunches

Kitchen loaded with all the essentials to keep you productive