• Location
    • London
  • Date Posted
  • Jun. 22, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Healthcare

Causaly accelerates how humans acquire knowledge and develop insights in Biomedicine. We help researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources, in minutes.

Using our AI Machine-reading technology, we are developing the world’s biggest knowledge platform in Biomedicine powered by a massive high-precision Knowledge Graph. Causaly is used by Pharmaceutical companies in Research and Commercial departments, for Drug Discovery, Safety and Competitive Intelligence.

Read how Causaly is used in Target Identification here: https://www.causaly.com/blog/ai-supported-target-i...

We are backed by top VCs and have offices in London, Athens and Boston, working with the world’s largest and most prestigious companies in the world.

The role

As a key member of the Customer Success team, you ensure that users of Causaly from the Pharmaceutical and Biotech industry understand and use the platform successfully.

  • Drive Customer Engagement by proactively engaging with users: answering scientific and product questions, making demos, supporting users to find evidence in Causaly
  • Give presentations and demos to top global pharmaceutical companies as domain expert together with the Sales team and answer scientific questions during customer presentations
  • Communicate research insights, and develop educational content in blog posts and our knowledge base to evangelize the capabilities of Causaly and to train our users
  • Analyze biomedical papers in a broad range of topics to support internal AI teams and external customer facing teams



  • MSc in Biomedical Sciences, PhD preferred
  • Demonstrated experience in presenting to scientific and commercial audience
  • Demonstrated extensive biomedical research experience: Ideally you have spent 100s if not 1000s of hours searching in Pubmed
  • Scientific writing experience either through educational background or on the job
  • Good digital IT skills as an end user – Ability to quickly adopt new technologies
  • Independent, self-driven, proactive and dynamic
  • Native English speaker and exceptional written and verbal communication skills


  • Work experience in industry, preferably the Pharmaceutical sector
  • Experience in a professional environment where you needed to engage in customer-facing activities


  • Competitive salary
  • Individual training budget for professional development
  • Plenty of opportunity to take on more responsibility as we grow
  • Be part of the early team that builds a transformative knowledge product with the potential to have real impact
  • Engage with top-tier Biotech and Pharma companies
  • Flexible working environment