• Location
    • Toronto, CA
  • Date Posted
  • Jan. 6, 2022
  • Function
  • IT

Who are we?

We’re a small, diverse team working at the cutting edge of machine learning. At Cohere, our mission is to build machines that understand the world and to make them safely accessible to all. Language is at the crux of this, but it can be difficult and expensive to parse the syntax, semantics, and context that all work together to give words meaning. The Cohere platform provides access to Large Language Models through its APIs that read billions of web pages and learn to understand the meaning, sentiment, and intent of the words we use in a richness never seen before.

We recently raised our Series A, signed a multi-year partnership with Google Cloud, and we are focused on bringing our technology to market. We will partner with customers so they can build natural language understanding and generation into their products with just a few lines of code.

We’re ambitious — we believe our technology will fundamentally transform how industries interact with natural language. And we have the technical chops to back it up - Cohere’s CEO, Aidan Gomez, is a co-author of the groundbreaking paper “Attention is all you need”, (over 23k citations) and was previously part of Google Brain. Our entire technical team is world-class.

We are focused on creating a diverse and inclusive work environment so that all of our team members can thrive. We welcome kind and brilliant people to our team, from wherever they come.

As an IT Operations Lead, you will:

  • No day will look the same! You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices
  • Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our go-to tools (G Suite, Slack, etc.)
  • Work in tandem with our People Ops team to help onboard and offboard employees seamlessly
  • Oversee our in-office networking and AV requirements, roll out new technologies as required, and continually work to improve and optimize our current setup
  • In collaboration with People Ops, assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees (includes Cohere’s Toronto office as well as US offices)
  • Support Toronto office buildout with electrical/cabling and tech needs as required
  • Document and update IT procedures as required
  • Manage office wifi networks (routers/switches, WAPs, switches)
  • You may be a good fit if
  • You’re a tinkerer and love working with all kinds of technology
  • You’re experienced with setting up productivity toolings like conferencing software and meeting room booking platforms
  • You have a solid understanding of networking concepts, internet tooling (wifi, routers, switches)You love hands-on work and look forward to helping your teammates solve technical challenges
  • You’re organized, thoughtful, and enjoy teaching others about new technology
  • You’re a clear communicator, interested in creating processes to improve overall operational efficiency

Our Perks:

  • An open and inclusive culture and work environment
  • Work closely with a team on the cutting edge of AI research

Free daily lunch

  • Full health and dental benefits for employees based in Canada and the US, including a separate budget to take care of your mental health
  • 100% Parental Leave top-up for 6 months for employees based in Canada and 12 weeks in the US
  • Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
  • Remote-flexible, office in Toronto and coworking stipend
  • 6 weeks of vacation and shared Canada/US holidays

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We welcome applicants of all kinds and are committed to providing both an equal opportunity process and work environment. We value and celebrate diversity and strive to create an inclusive work environment for all.