Data Quality Customer Onboarding Engineer

  • Locations
    • United States
    • Remote
  • Date Posted
  • Sep. 7, 2021
  • Function
  • Operations
  • Sector
  • Data

We are a global team playing a crucial role to establish a post-sales relationship and create a world class customer experience

  • You will be on point for technical expertise working closely with Customer Onboarding Engineers and Managers to deepen relationships with Collibra’s customers during their first few months after joining the Collibra Data Citizens family
  • You will have an integral position within Collibra Customer Success teams and work closely with Sales, Services, Support, Product Management and Customer Advisory to guide customers to success and provide the framework for best practices going forward
  • At Collibra, the customer is our “True North” and our Onboarding team steers the ship as they begin their Data Intelligence journey

Customer Onboarding Engineer’s at Collibra are responsible for:

  • Managing communication with customers and partners required to prepare for deployment and enable the customer’s team around their Data Quality solution during their onboarding process.
  • Be keen on teaching and be able to convey complex concepts to ensure new clients get familiar with Collibra’s features and benefits (including architecture recommendations, data quality best practices, authentication, etc…)
  • Liaising with Collibra services, partners, developers, product managers, and other experts to understand all technical requirements and best practices for Collibra Data Quality.
  • Proactively supporting the team through mentoring and assisting.
  • Contributing frequently answered questions to the Collibra knowledge base.
  • Partner with Customer Onboarding Managers and Project Managers to provide an excellent customer onboarding process.

You Have:

  • Hands on experience with Linux as well as experience with relational and non-relational database/data sources
  • Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, or Job Control tools
  • At least a bachelor’s or equivalent degree in a business, technical or related field is preferred
  • 2-5 years’ experience as a customer facing Support Engineer / Solution Engineer / Technical Account Manager or similar experience
  • Fluent English
  • Other language skills are a plus

You Are:

  • Customer focused and willing to put the customer at the center of everything you do.
  • Knowledgeable of data management processes (data governance, data stewardship, master data management, data cataloging, data warehousing, ETL, data integration, business rules management, etc.)
  • Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
  • Able to work with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity.
  • Well-versed in various enterprise solutions and authentication methods such as LDAP, Certificates, SSO, and Kerberos.
  • Understanding of various technical concepts and know how to effectively communicate them to non-technical people.

Measuring Success:

Reporting to Collibra’s Manager, Customer Onboarding, measures of success are:

  • Within your first month, you will…
  • Complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current Onboarding Engineers and start certification process on Collibra Data Quality.
  • Within your third month, you will…
  • Be fully ramped, be introduced to new customers and lead onboarding sessions to guide customers through installation of our platform and basic configuration.
  • Within your sixth month, you will…
  • Guide our customers through a sequence of enablement, capture technical prerequisites to onboard customers on the fundamentals of Collibra’s Data Quality and Data Intelligence platform including navigation, functionality and behavior of out-of-the-box modules.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more!

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.