• Locations
    • United States
    • Remote
  • Date Posted
  • Oct. 22, 2021
  • Function
  • Professional Services
  • Sector
  • Data

Reporting into our Chief Customer Officer, the VP, Education and Community Success will be responsible for driving customer and community success with focus on adoption of the software through enablement. The VP will focus on Customer training activity, Content development and Community engagement. As part of the CS leadership team you will identify strategic training needs of our customers and community and demonstrate contribution to overall business goals. This role will have key performance metrics such as contribution to product adoption, renewals, community engagement, customer satisfaction and customer education revenue.

You will be responsible for all aspects of the education portfolio including designing, developing, implementing and monitoring content to enable our Customers and Community. In this role you will also lead a team of Content, Education and Community managers around the globe. Given our subscription business model, this role is absolutely vital to drive strategic value for the company and our long-term success

Vice President , Education and Community Success at Collibra is responsible for:

  • Work closely with CS leadership to identify, design and implement programs to drive Customer Success Outcomes - Increase renewal rates and reduce churn, Drive adoption and new business growth, Increase Customer Satisfaction
  • Engage with customers and community to understand their enablement needs and success criteria and Build and execute a world-class Community success strategy that develops, recognizes, inspires, educates, and supports our thriving community of Data Citizens
  • Develop and execute a strategic go to market plan, comprehensive curriculum delivery strategy, and effectiveness assessments for all training programs and Define and implement Community engagement, Education courses and job aids for all relevant Customer Lifecycle touchpoints and interventions resulting in lead generation, reduced time to value and strong adoption
  • Build strong working partnerships with all Customer Success, Field enablement, Marketing and Product / Engineering teams and Identify, Design, Implement and Execute on technical content development and internal engagement models
  • Lead and develop highly competent team to deliver training products to ensure high level of enablement and adoption for our customers and community.  Foster company wide Culture of Community Success

You have:

  • 15+ years experience in the B2B technology industry, with at least 6+ years experience in leading Education and Community teams
  • Experience running Education and Community success programs for SAAS businesses with revenues exceeding $200M
  • Ability to understand a complex business, different audience perspectives and growth levers in order to formulate sound marketing and execution strategies via customer training that maximize business impact. Ideally combined a background of post-sale and Customer engagement experience
  • Passion for solving customer and community problems and constantly identifying areas for improvement and opportunities to grow.  Strong empathy for customers and community and passion for delivering great experiences.
  • Enthusiastic, collaborative and creative leader with the ability to inspire and motivate remote teams.  Analytical and process-oriented mindset to use data to drive execution and inform strategy

You Are:

  • An individual with a strong work ethic with willingness to take on things on your own
  • Creative and passionate about solving problem and finding solutions
  • Collaborative and bring strong stakeholder alignment
  • Excellent communicator
  • Analytical, data driven and process oriented
  • Passionate about delivering great experiences to customers and community

Reporting to Collibra’s Chief Customer Officer, measures of success are:

  • Within your first month, you will get to know the teams and assess the portfolio and offering. Understand the current state of the community and identify quick wins. Meet with selected customers to gather feedback. Understand the budget and the business goals and objectives
  • Within your third month, you will formulate a plan and kick off execution to build a world class Collibra Data citizen community. Lead design and plan to launch new education offerings. Ramp up content factory in terms of both resources and process to build and deliver technical content to various internal stakeholders
  • Within your sixth month, you will establish a baseline of metrics and improvement strategies and initiatives to move the community, content factory and the education business to benchmark standards. You will hire and scale the team to support business goals and objectives. Drive positive impact across accountable business metrics
  • We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:
  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more!

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.