Data Quality Enterprise Customer Support Engineer

  • Locations
    • United States
    • Remote
  • Date Posted
  • Aug. 31, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Data

Collibra seeks to expand our Support Engineering team with the addition of a Data Quality Enterprise Customer Support Engineer.

  • Collibra’s Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
  • This is a senior level role that requires significant experience as highlighted below.

Data Quality Enterprise Customer Support Engineers at Collibra are responsible for:

  • Managing all communication with customers and partners required to resolve support tickets.
  • Specializing in complex product issues including Collibra products and related third-party products.
  • Liaising with Collibra developers, product managers, and other experts to resolve complex technical issues.
  • Proactively supporting the team through mentoring and assisting.
  • Coordinating and tracking escalated support tickets.
  • Contributing frequently answered questions to the Collibra knowledge base.

You Have:

  • Education: At least a bachelor’s or equivalent degree in a business, technical or related field is preferred
  • Experience: 5+ years relevant industry technical support experience.
  • Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, or Job Control tools.
  • Minimum 2 years experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation.
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources.
  • Demonstrated ability to learn new technologies and business requirements.

You Are:

  • Customer focused and willing to put the customer at the center of everything you do.
  • Knowledgeable of data management processes (data governance, data stewardship, master data management, data cataloging, data warehousing, ETL, data integration, business rules management, etc.)
  • Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
  • Able to work with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity.
  • Well-versed in various enterprise security solutions such as LDAP or Kerberos.

Reporting to Collibra’s Regional Support Manager, measures of success are:

  • Within your first month, you will be enabled in Collibra product offerings, product training, and support offerings.
  • Within your second month, you will begin fielding support tickets in a limited capacity and begin assisting with DQ related escalations.
  • By your fourth month, you will handle a steady flow of support cases, contribute to our customer-facing knowledge base, and be providing assistance to the team in DQ related areas.