• Location
    • New York
  • Date Posted
  • Jun. 6, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Data

Joining Collibra’s IT Support team:

This is an opportunity to join the Global IT Support team, focused on continuous improvement of our employee experience and providing the highest levels of end user support to ensure maximum productivity and scale.  Collibra runs on cloud-based technologies that are ever-evolving in a world of advancing IT innovation. Our IT Support Specialists assist onsite and remote employees with technical support of laptops, applications and related IT services.

IT Support Specialist’s at Collibra are responsible for:

  • As a First-line support Specialist, you will assist global onsite and remote employees with the on-boarding, configuration, and ongoing usability of computer hardware, peripheral equipment and software, working with external vendors when appropriate. Train end-users on appropriate use of approved Collibra hardware, software and peripherals.
  • Work with Ticket Tracking System to review, acknowledge, diagnose and remedy all assigned end-user tickets in a timely manner.
  • Create and update documentation related to Support processes and procedures.
  • Interact with numerous cloud-based platforms in a high-growth environment.
  • Maintain asset management system tracking on all hardware and perform audit checks to confirm equipment is correctly assigned.

You Have:

  • Strong affinity for IT
  • Demonstrated proficiency supporting Windows, Mac operating systems.
  • Experience troubleshooting basic network, software, hardware, peripheral problems.
  • Excellent verbal and written communication skills via chat, email, video conference.
  • Familiarity with common workplace productivity and desktop management applications, e.g. Google and Microsoft suites, WorkSpaceOne, ServiceNow,Slack, Zoom.
  • Experience with ticketing systems, SLA requirements and work stream management.

You Are:

  • Able to learn new software applications quickly.
  • Possess a strong work ethic with daily commitment to high-quality results and Customer Service Excellence.
  • Able to work both independently and as a team member to escalate issues accordingly.
  • Able to track simultaneous issues and use efficiencies to optimize workflow and maximize ticket turnaround time

Measuring Success:

  • Within your first month, you will review and familiarize yourself with IT’s internal processes and begin triaging tickets in the queue
  • Within your third month, you will began drafting documentation surrounding day to day activities of the IT Support department
  • Within your sixth month, you will be engaged in projects to help build and further infrastructure deployments within IT Support

Benefits at Collibra:

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, giving back and allyship & belonging.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, carer’s leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: CollibraForGood, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, development programs, employee rewards & recognition and more!
  • {Be}Together: Community and belonging with our ERGs and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more!

When in-person (office) life resumes, we look forward to more social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more!), snacks, catered lunches and team offsites!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer - it’s directly tied to our core value, “open, direct, and kind”. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire, and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.