Operations Coordinator - Education Services (Education Subscription Coordination and LMS Admin) - Remote

  • Location
    • Austin, TX
  • Date Posted
  • Aug. 10, 2021
  • Function
  • Operations
  • Sector
  • Data

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Opportunity:

This role will be a coordinator role within our Professional Services and Education (PS&E) Operations team. The role will reside in the PS&E Strategy & Operations team and act as a trusted partner to our PS&E organization. They will oversee Education’s subscription offerings and provide onboarding and support to Confluent accounts.

This position reports to the Senior Manager, Education Services Operations.

#LI-Remote

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Key Responsibilities will include

  • Own the Customer Onboarding Education Subscription experience
  • Drive renewals through demonstration of subscription value
  • Create, communicate, and enable onboarding processes
  • Fulfillment of Education purchases
  • Responsible for all reporting creation and delivery tied to Education
  • Lead customer issue resolution through problem-solving and troubleshooting
  • Manage special projects/programs for the PS&E Ops Leadership team
  • Cross-train to provide PTO/overflow coverage for other operations roles within the team

Skills

  • Working knowledge of Learning Management Systems (LMS)
  • Advanced troubleshooting and support skills
  • Knowledge of support ticketing systems and administration
  • Quickly adapt and learn internal systems
  • Ability to produce custom reports
  • Ability to foster and create an environment of collaboration
  • Outstanding written and verbal communication skills
  • Strong presentation skills and presence in front of customers
  • Working knowledge of project management practices
  • Ability and desire to quickly learn new technology and products

Measures of Success

  • Onboarding speeds up time to value for Education Subscription customers
  • Pervasive air of collaboration, partnership, and trust exists cross-functionally
  • Reporting against key business metrics
  • On-time project delivery
  • Timely, accurate, and consistent project reporting
  • Review and management of PS&E Ops tickets within the defined SLAs

What We’re Looking For

  • BS degree, preferably in Information Technology, Computing, Business, or Operations
  • Experience working with SFDC and LMS  tooling.
  • 3+ years of relevant experience in education operations environments
  • Amazing customer service and can-do attitude
  • Exceptional attention to detail
  • Ability to own and drive projects to completion
  • Entrepreneurial spirit, sense of ownership, and sense of urgency
  • Excellent written/verbal communication skills, organizational skills
  • Ability to prioritize work and meet internal/external customer expectations in a dynamic, deadline-driven environment
  • What else do you need for this role
  • Empathy, empathy, and more empathy
  • Align strongly to our core values
  • Ability to reach across the aisle and create, nurture and foster long term relationships
  • Have fun and bring fun to this job

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

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