• Location
    • United States
  • Date Posted
  • Jan. 12, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Culture Amp revolutionizes how over 25 million employees across 5,000 companies create a better world of work.  As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world.  The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, and Australia.  Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.

  • What is the opportunity for you?

You enjoy the idea of managing the end-to-end experience for customers, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers launch engagement, performance and development programs that unlock insights and fuel positive change for their employees. You’re confident in your ability to creatively solve customer problems. You get a kick out of working closely with customers, and you’ll make sure that they are in love with us every time a renewal comes around. And you’ll constantly be thinking about ways in which we can improve our product and the way we deliver it.

You’re deeply curious and passionate about people and culture. At heart, you’re what we call a #peoplegeek. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with thousands of the world’s most innovative companies.

Your role at Culture Amp

  • Effectively manage, prioritize, and support a book of mid-market customers
  • Guide customers as a product expert and HR best practice advisor
  • Proactively drive customer adoption, retention and overall success
  • Identify and develop opportunities for expansion where our platform can assist customers beyond their initial use
  • Ensure customer support requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product
  • Be a customer advocate by providing feedback to the product team on improving the platform to better solve our customers’ challenges
  • Identify opportunities and offer creative solutions to improve mid-market team processes, resources and customer outcomes
  • What will you bring to the Camp?
  • Experience managing volume and navigating ambiguity with resilience
  • The ability to strategically prioritize and deliver value to customers in the key moments that matter across the customer journey
  • The interpersonal skills to build meaningful relationships with platform administrators and people & culture leaders
  • Background in a Product Specialist, Customer Success Manager or other similar customer-facing role at a SaaS company is preferred
  • HR experience or demonstrated interest in the people & culture space

What We Offer

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Excellent parental leave and in work support program, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives

A few highlights from Culture Amp:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.