• Location
    • San Francisco
  • Date Posted
  • Dec. 17, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Join us on our mission to make a better world of work.

Culture Amp revolutionizes how over 25 million employees across 4,000 companies create a better world of work.  As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world.  The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, and Australia.  Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.

The Opportunity at Culture Amp

  • Proactively driving customer adoption, retention and overall success
  • Training customers in using the platform and more broadly, the domain of people and culture
  • Identifying and developing opportunities for expansion where our platform can assist customers beyond their initial use
  • Driving customer advocacy to bring more awareness to the work we do & helping to drive towards a better world of work.
  • Ensuring any customer support requests are dealt with effectively. This may involve collaboration with other teams such as Support, Account Management, People Science, Marketing & Product.
  • Being a customer advocate by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers challenges.
  • Consistently prioritizing competing client & internal needs
  • Navigating & managing multiple client relationships & internal relationships to deliver the best possible customer experience
  • Bringing new & creative ideas to the table to help contribute & influence the overall Customer Success practice.
  • What You Bring to Our Camp
  • Background in a Product Specialist, Customer Success Manager or other similar customer-facing role at a SaaS company is highly preferred
  • Undergraduate or Master’s degree in Industrial-Organizational Psychology or HR/Business Analytics is ideal, but not required.
  • Experience dealing with a high volume of customer calls and emails
  • Proficient with tools such as Slack, Zendesk, HubSpot, Trello and a variety of others.
  • Google suite - Sheets, Slides, Docs

After 3 Months You’ll...

  • Work with all of our cross-functional practices to teach new customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
  • Influence change in complex organizations, especially working with HR leaders on their employee engagement strategy
  • Experience implementing, analyzing and presenting survey results to HR leaders
  • Be comfortable with a high volume of customer calls and inquiries; scheduling, operating and using conference call platforms
  • Attend People Geekup events where we mingle with our community

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Medical insurance - for you and your family so you can feel safe in these uncertain times
  • Excellent parental leave and in work support programm, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events
  • Most importantly. An opportunity to really make a difference in people’s lives

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we’d love to know how you can amplify our team with your unique experience!