- Location
- Amsterdam, Netherlands
- Last Published
- Dec. 8, 2024
- Sector
- Business Applications
- Functions
- Sales & Business Development
- Customer Service
About the role
We are seeking a Renewals Manager to join our growing Customer Success team. As a Renewals Manager, you will play an essential role in ensuring customer satisfaction and retention by managing contract renewals with a focus on long-term value creation. You will work closely with our customers to understand their needs, ensure ongoing value from DataSnipper's platform, and drive retention and satisfaction within existing accounts. Your efforts will contribute to customer loyalty, revenue growth, and partnership development.
About DataSnipper
DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we’re not stopping there.
At DataSnipper, we’re always on the lookout for innovators who think outside of the box. New ideas aren’t just welcomed at DataSnipper–they’re essential!
What you will do
- Manage and own the renewal process for a global portfolio of customers, ensuring high retention rates and customer satisfaction.
- Develop strong relationships with key decision-makers and stakeholders to understand their business objectives and how DataSnipper can support their success.
- Collaborate with the Account Managers to identify upsell and cross-sell opportunities during the renewal cycle.
- Proactively identify potential risks to renewal and work with Customer Success to develop strategies to mitigate churn and improve customer satisfaction.
- Maintain and track renewal forecasts, providing timely updates to leadership on renewal performance and potential risks.
- Develop a deep understanding of customer needs, ensuring the smooth execution of renewal processes by negotiating contracts, pricing, and terms.
- Work closely with finance and legal teams to ensure alignment on contractual terms and revenue recognition processes.
- Own and optimize the renewals management process, including leveraging data and automation where possible.
What you bring
- 5+ years of experience in a customer success, account management, or renewals management role, preferably within a B2B SaaS environment.
- Proven track record of successfully managing renewals and achieving high retention rates in enterprise software or technology solutions.
- Strong negotiation skills.
- Self starter - able to work independently and identify and solve issues
- Ability to identify and gather customer requirements, effectively communicating insights to the product team and broader organization to influence our product roadmap.
- Excellent verbal and written communication skills, with the ability to present to C-suite and senior stakeholders.
- Strong project management skills and the ability to handle multiple renewals concurrently while meeting deadlines.
- A proactive, problem-solving mindset with a passion for customer success and long-term partnerships.
- Familiarity with the financial or audit industry is a plus.
- Experience with Hubspot, Vitally and Chargebee is a plus
- A team player who thrives in a fast-paced, high-growth environment.
What we offer
- Being part of one of the fastest-growing scale-ups in the Netherlands
- Make an impact by disrupting the finance industry with us
- 28 vacation days on a full-time basis
- Excellent salary
- Pension plan
- Stock participation plan
- Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
- A flexible and growing organization with lots of opportunities to learn and develop
- International working environment, with a team of friendly and driven colleagues
- Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
- Access to OpenUp, the mental health and wellness platform
- Multiple social activities for team building 🤩
Ready to Join Us?
If you're passionate about building customer relationships, driving growth, and ensuring renewals for a high-impact product, we'd love to hear from you. Apply today and be part of our journey to revolutionize the world of finance and audit automation! 🚀