Social Media Executive

Job ID: R21851

London - The River Building HQ

Permanent

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Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Brand & Experience team builds meaningful connections between Deliveroo and the communities we serve.

Across campaigns, product moments and every customer touchpoint, we combine creativity, insight and execution to shape how Deliveroo shows up in the world.

We’re looking for a Social Media Executive in the UK to help drive the day-to-day execution and operations of Deliveroo’s social channels. Someone who understands social, culture and has their finger on the pulse of what’s trending right now. You’ll be responsible for managing our online communities alongside the Social Content Executive and building brand love with our fans. Speaking as Deliveroo and building connections with people, creating content that people genuinely want to consume.

This role will sit within the Brand Social and Digital Creative team, working closely with the Social Content Executive, agencies, and internal teams to develop social media content that builds brand awareness, consideration and engagement for Deliveroo with support from the Social Media Manager and Head of Social Media. Ideal for someone highly organised, detail-oriented, and confident managing multiple stakeholders, timelines and outputs across a fast-paced social environment.

The role is hybrid, based in the London HQ office 3 days a week and will report to the Social media Manager.

Responsibilities

• Working with the Social Media Manager and Content Executive to develop creative content strategies to reach and engage our target audience across multiple social channels

• Own the day-to-day scheduling and publishing of content across UKI social channels (Instagram, TikTok, Facebook, YouTube)

• Be our brand voice. Writing captions, comments and responses in our tone of voice

• Be a creative partner to the Content Executive to find always-on content opportunities

• Manage the social content calendar, ensuring all activity (internally and through agencies) is planned, aligned and delivered on time

• Work with content executive and agencies to ensure content is delivered and briefed on time

• Support campaign delivery across brand social

• Ensure best practice across platforms when publishing

• Own UKI social reporting

• Be our trend radar. Let us know what’s happening right now and how we should capitalise on it

Requirements

• 1-3+ years of experience working in Social Media roles.

• Strong understanding of all the main social media channels

• A creative eye and an understanding of what will or won’t work on channels, and particularly on behalf of a brand, are essential

• An understanding of social media metrics and what they mean, and knowing how to use those results to improve future content - familiarity with monitoring tools

• Experience of developing brand visibility across social media channels

• Proven track record of success in growing followers and engagement on social media platforms

• Collaborating with the Social Content Executive to oversee day-to-day community management across all channels, including comments, DMs and mentions. Finding opportunities to create content in response and drive brand-led conversations and engagement (not customer service handling)

• Outstanding organisational ability and project management skills

• High attention to detail, particularly in copy, publishing and approvals

• Flawless written English

• Experience managing multiple stakeholders and deadlines in a fast-paced environment

• A self-starter who is comfortable with constant change

• Enthusiastic and collaborative team player

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.