- Date Posted
- Aug. 24, 2021
- Technical & Customer Support
Hungry? Ready for a challenge? Our restaurant partners are the lifeblood of the company and we are building out a dedicated function to drive the performance of a new business vertical within Deliveroo. Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.
As a Partner Success Director, you’ll be responsible for the success of partners on our new product line, Signature. You'll be working with all markets, central functions and product teams. You’ll be positioned within a newly created function, designed to accelerate the growth of a new business vertical for Deliveroo.
Signature is Deliveroo’s white label arm. We give brands that want to have their own delivery experience access to Deliveroo’s rider network and technology to make that happen. Signature lets you build a custom ordering experience. Customers order directly from your website or app and these appear on your Deliveroo tablet or POS. Your orders are delivered by Deliveroo’s rider network, just as they are when a customer orders using our app.
You’ll develop and maintain the strategy for the end-to-end approach to partner success, work directly with our most important partners and act as a subject-knowledge matter expert to central and local teams. You’ll own the voice of the customer, obtaining feedback from partners, driving go-to-market strategies and informing the product roadmap. Success in this role will require the development of effective working relationships with senior leaders across management, marketing, engineering, operations, legal and commercial teams across Deliveroo and directly with our partners.
What you’ll be doing
- Leading the Partner Success Strategy for the Signature business vertical -> Seen as the knowledge expert in the organisation
- Market level strategy -> Working with markets on creating hyper-local level approaches and strategies
- Co-creating the roadmap with tech -> Working with product to identify and execute on future improvements and developments
- Ensuring accounts are set up for success -> Creating successful account management frameworks, systems and processes to drive partner success
- 7+ years of experience in strategy roles (either consulting or in-house)
- Expert in Powerpoint / Slides and Excel and developing strategies from scratch with lack of perfect information
- Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
- Resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
- Managed, or capable of managing, large cross functional projects and teams
- Customer obsessed, always asking how we can deliver measurable impact to stakeholders
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.
And we’re just getting started.
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.