• Locations
    • Remote
    • San Francisco
  • Date Posted
  • Jan. 6, 2022
  • Function
  • Research & Science
  • Sector
  • Entertainment

We are looking for a curious and empathetic Policy Domain Specialist who will help drive our mission of keeping Discord users safe by developing or improving our content policies to address ever-changing issues.

In this role within our Policy team, there will be potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

What you’ll be doing

  • Identify, research, and write content policies to address user safety and site integrity issues as they appear on Discord
  • Partner with Trust & Safety to operationalize new policies through agent training, tooling changes, and enforcement guidance
  • Respond to policy escalations from cross-functional partners, including Trust & Safety, Product, Legal, Communications, and more
  • Coordinate cross-functional responses to content decisions that balance differing opinions and perspectives, and weigh up risk in order to provide effective policy advice
  • Write user-facing communications to explain our policies and enforcement decisions through blog posts, Help Center Articles, and other resources
  • Articulate Discord’s values and policy principles to product, design, engineering, and other internal stakeholder teams
  • Drive complex policy projects, including around violent, hateful, and harassing content; platform integrity, including misinformation and disinformation, and sexually explicit content

What you should have

  • Bachelor’s degree or equivalent education / experience
  • Experience in policy writing and development, social science research, and data-driven decision-making
  • Experience working on relevant issues, such as advocacy, research, or specialization from a non-profit, community organization, or tech company:
  • Violent, hateful, and harassing content
  • Platform integrity, including misinformation and disinformation
  • Sexually explicit content
  • Familiarity with project and/or program management
  • Passion for supporting both your team and our users

Bonus Points

  • Familiarity with Discord as a user; whether you’re active or lurking on servers, let us know!
  • Experience in international social issues or policy development
  • Multilingual

Benefits and Perks

  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16 paid holidays, 4 weeks of PTO, use-what-you-need sick days and volunteer time off
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote)
  • Flexible long-term work options (remote and hybrid)
  • A diverse slate of Employee Resource Groups
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we’re building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!