• Location
    • San Francisco
  • Date Posted
  • 27 Apr 2020
  • Function
  • Tech Ops
  • Sector
  • Entertainment

We’re looking for a Protector of the Realm whose sworn duty is to defend our users from all manner of unwanted content and behavior. As a Trust and Safety Specialist, you’ll help write and enforce our guidelines, remove unwanted content from Discord, and mitigate bad experiences for our users. You’ll hear opposing views and make tough judgment calls in intense situations, and you’ll also have to explain your decisions to the team, our users, and third parties in clear and understandable terms. You’ll work with others to look into the future of Discord and stop potential issues before they become a threat.

Discord is home to passionate people who value our mission — bringing people together around games. Diversity and inclusiveness are a critical part of how we get there. We believe that with diversity comes a better product, better decisions, and a better work environment. Everyone here is committed to making Discord representative of the world we want to live and play in.

What you'll be doing

  • Review and evaluate content for compliance with our Community Guidelines.
  • Analyze data, propose and implement programmatic rules to handle abuse at scale.
  • Collaborate with CX, legal, and PR in responding to sensitive issues.
  • Think both quantitatively and qualitatively and create reports to drive continuous improvement, optimization, and innovation.
  • Analyze new and potential features and propose initiatives to help reduce or remove abuse before it happens.

What you should have

  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms.
  • Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.
  • Incredible empathy and patience: we want our users to know that they’ve been heard.
  • Excellent written and verbal communication skills and attention to detail.
  • Ability to work in a fast-paced environment and make important decisions under pressure.
  • A strong passion for gaming and online safety.

Qualifications

  • Candidates should be local (San Francisco Bay Area) or willing to relocate.
  • BA/BS or equivalent work experience.
  • At least two years of prior Legal, Trust and Safety, or technical experience.
  • Some experience implementing content and legal policies.

A cover letter is mandatory!

Bonus Points

  • Fluency in SQL and Python.
  • Experience with Discord's API.
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts.
  • Project management skills and experience driving cross-team collaboration.
  • In-depth knowledge on gaming culture and the latest trends.