Senior Customer Support Specialist

We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights. At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!

Responsibilities

• Tracking and solving issues via email and chat
• Working closely with product and engineering teams to improve user experience
• Monitoring customer complaint trends and analyzing them for necessary action plans
• Understanding all related metrics to improve the user experience
• Supporting outsourced teams with their queries and collective development
• Following the latest trends and reviews on App Store, Play Store regularly

Requirements

• 3+ years of relevant work experience
• Fluency in English, especially in writing
• Experience supporting users via email and chat
• Strong knowledge of MS Excel
• Strong problem-solving and troubleshooting skills
• Time management skills to enable prioritization of tasks
• Ownership of the customer experience including comprehensive issue resolution
• Eagerness to learn and take on new challenges
• Passion and interest in games and customer service
• Appreciation and understanding of teamwork
Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.