Deployment Strategist

Remote

Full time

Remote

Growth

At Duna, we see the company as the second product we’re building and are continually working to create a transparent, ambitious culture. We want this to be the place where you do your best work.

Our mission is to redefine identity for the global economy. We’re backed by world-class investors including Index Ventures as well as founders and executives from companies like Stripe, Adyen, Notion, Remote, Qonto, Framer, Anthropic, Mollie, OpenAI, Goldman Sachs.

The good news: we're now hiring our first Customer Product Lead!

"Our most important goal is to make customers magically happy — through product and people. Working so closely with our customers, you'll shape both how we serve them and what we build." — Duco, Founder

Since your role will rarely fit a job description, we only wrote a crisp overview.

Since your role with us will rarely fit a job description, we only wrote a crisp overview.

What you'll be doing in this role

• Own customer outcomes end-to-end — from onboarding to expansion, ensuring customers achieve their business outcomes with Duna.

• Bridge technical and business needs — translate customer requirements into clear technical specifications for our engineering team.

• Embed with customers — understand their workflows, pain points, and business goals to serve as their trusted advisor.

• Help shape product direction — be the voice of the customer in product planning and feature prioritization.

• Drive implementation and adoption — work hands-on with customers to configure, optimize, and scale their use of Duna.

• Build relationships at all levels — from technical teams to C-suite executives, becoming their go-to person for anything product related.

What we're looking for

• 2–5 years of relevant experience — strategy consulting (BCG, Bain, McKinsey), investment banking, solutions engineering, or startup experience.

• Customer obsessed — you genuinely love solving customer problems and seeing businesses succeed.

• Communication skills — strong communication and relationship-building skills.

• Technical acumen — ability to deeply understand technical architectures and API integrations.

• Project management skills — proven ability to manage complex projects and coordinate across multiple stakeholders.

• Startup mindset — excelling in fast-moving environments where fast execution is more important than perfect solutions.

• Collaborative energy — excited to work closely with product, engineering and sales.

Nice to have:

• Computer science, engineering, or Math degree — with basic coding ability.

• Product management experience — previously worked as a product manager.

A few things to note before you apply:

First, we’re not your typical tech company. We’re a remote-first, intense and fast-moving team that cares deeply about the details.

Second, if you're looking for just another job, this probably isn’t it. We're building a company that matters deeply to us, and are looking for people who bring this to life with us.

If you're excited about ownership, high standards, and speed — then you're in the right place.

Ps: Don't check all the boxes but you still think you will do great? Do reach out.