Senior UX Researcher

Farfetch (NYSE: FTCH)

  • Location
    • Lisbon
  • Date Posted
  • 03 Apr 2021
  • Function
  • Design & UI
  • Sector
  • Retail

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're the customer experts and advocates. Our teams work on the end-to-end product lifecycle; from understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury shoppers, sellers and service providers. We set our Product vision and achieve our strategy in close partnership with teams across the business.


Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!

The role

You will create and implement strategic and tactical research in multiple product areas, allowing your teams to make customer-centric and evidence-based decisions in Product and Design. You will use different research methods and techniques, remote and field-based, to explore and reveal our Partners behaviors, motivation, needs, wants and desires. Equipped with strong business acumen, commercial sense, and excellent analysis and storytelling skills, you will translate data from different sources into deep and actionable insights.

What you'll do

  • You will autonomously plan and deliver multiple research studies with high complexity and importance to the business, closely aligned to your team's mission.
  • You will work with partners in Commercial, Product Management, Operations and Product Design, building strong relationships with them and gaining an understanding of their research needs.
  • You will guide your team to get past their surface-level research questions, helping them to arrive at fundamental questions addressing the core of their research needs.
  • You will bring meaningful insights in effective, creative, and impactful ways (reports, journey maps and profiles) to a variety of audiences and promote evidence-based decisions for product and design.
  • You will be the go-to person for everything Research to the cross-functional leaders in your product area.
  • You will become an expert in multiple of Farfetch's product offerings.

Who you are

  • Passionate about researching the business side of the Farfetch platform and helping small businesses to enterprises succeed at Farfetch. Ideally, you are already experienced in the world of B2B and researching complex technical systems.
  • Experienced UX researcher with a strong portfolio in multiple qualitative and quantitative methods and in exploratory, generative and evaluative research all of which you can deliver autonomously and at the highest quality standards.
  • +3y of experience advocating for and delivering UX Research in different commercial environments. Ideally experienced in navigating big organizations.
  • Effective in looking for, building and maintaining strong and trusting relationships with key stakeholders across the business.
  • Effective and compelling communicator: You distil complex ideas and package them for easy usage. You are able to communicate research findings clearly, accurately and compellingly in written, verbal, non-verbal and visual forms of communication.
  • Self-sufficient and creative thinker, problem-solver who can work independently.
  • Strong commercial awareness and business acumen.
  • Eager to learn, always, teach and share your experience and wisdom with others happily and freely.
  • You thrive in an agile, ever-changing, and demanding environment that requires multi-tasking.
  • Effective and comfortable working with remote peers on a consistent basis.
  • Excellent English, verbally and written. Full professional fluency in Portuguese in addition is a big plus.

We are looking for an accomplished UX Researcher with intrigue and passion for the B2B side of the world of fashion. Eager to guide your team through complex and ambiguous research requirements and able to provide insights to multiple product areas.